Homeowner Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee approximately 190 properties throughout Newquay and the broader North Cornwall region.

• Enhance bookings and revenue across the entire portfolio.

• Ensure properties feature accurate, attractive, and commercially appealing descriptions.

• Maintain high-quality, well-staged photography that emphasizes key selling points.

• Develop and suggest pricing strategies based on data, competitor analysis, and performance trends.

• Track booking rates to optimize revenue and occupancy levels.

• Spot opportunities for improving property performance and overall portfolio outcomes.

• Serve as the trusted point of contact for regional homeowners.

• Forge enduring professional relationships with property owners.

• Provide updates, conduct property visits, and perform performance evaluations.

• Identify issues through guest feedback, reviews, and performance metrics.

• Handle challenging discussions and find constructive solutions.

• Assist in homeowner events and engagement initiatives.

• Recommend décor updates, enhancements, and impactful features.

• Propose methods to boost property marketability, such as allowing pets or adding amenities.

• Identify and eliminate obstacles to bookings.

• Review Property Quality Scores and advise homeowners on potential improvements.

• Collaborate with owners to elevate property standards and highlight those unable to meet quality expectations.

• Work with the New Business team to ensure a smooth onboarding process for new owners.

• Stay updated on relevant industry regulations and requirements.

• Promote homeowner referrals and advocate for company culture.

• Manage time across a geographically diverse portfolio.

• Prioritize health, safety, and welfare.

• Collaborate with internal teams to achieve results for homeowners and guests.

• Travel regularly to properties within a 50-mile radius of Newquay.

⛳️ Requirements

• Experience in account management.

• Strong capability to understand, analyze, and interpret data.

• Results-oriented approach aimed at achieving and surpassing targets.

• Excellent communication, relationship-building, and influencing abilities.

• Customer-centric approach with experience managing a diverse customer base.

• Confident IT skills, including proficiency in Excel and Outlook.

• Solid knowledge of properties and a strong regional understanding of Newquay and North Cornwall.

• Proactive in problem-solving, organization, and time management.

• Ability to work independently while effectively adhering to processes and procedures.

• Full driving license and access to appropriate transport for regular regional travel.

• Flexibility to work a limited number of scheduled weekends.

• Desirable: experience in holiday letting, hospitality, or real estate.

• Desirable: familiarity with the holiday property sector.

• Desirable: experience in photography, styling, or interior design.

• Desirable: knowledge of the local tourism market and significant destinations across North Cornwall.

🏝️ Benefits

• Company car provided.

• Opportunity for home-based working.

• Full-time permanent position.