Homeowner Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Serve as the primary point of contact for homeowners within the portfolio.

• Foster strong relationships with homeowners, acting as a reliable advisor.

• Analyze pricing, occupancy, and marketing performance to uncover opportunities.

• Provide data-driven recommendations to enhance commercial performance.

• Ensure that property descriptions, photography, and listings are effectively optimized.

• Clearly communicate insights and instill confidence in the decision-making process.

• Utilize systems and tools to monitor trends and track key performance indicators (KPIs).

• Assist with retention efforts and support the growth of the regional portfolio.

• Collaborate with internal teams including operations, commercial, and marketing.

• Oversee approximately 190 properties in the Worcester area and broader regional span.

• Travel around two days each week, typically visiting around four properties weekly.

⛳️ Requirements

• A customer-oriented mindset with the ability to build lasting relationships.

• Strong analytical capabilities to interpret and present data effectively.

• A commercial perspective on pricing, marketing, and revenue generation.

• Proficiency in using systems and digital tools; experience with Salesforce is advantageous but not mandatory.

• Excellent written and verbal communication skills.

• Ability to prioritize tasks, manage time effectively, and work independently.

• A positive and adaptable attitude in a dynamic, seasonal environment.

• Possession of a full UK driving licence is necessary.

• Readiness and capability to travel regularly for property visits.

• Availability from Monday to Friday, 09:00 to 17:30.

🏝️ Benefits

• Company car.

• Additional earning potential tied to performance targets.

• Bonus opportunities linked to KPI achievements.

• 25 days of holiday in addition to bank holidays.

• A special day off for your birthday or a loved one’s birthday.

• £500 contribution towards a holiday of your choice.

• One paid volunteering day each year.

• Friends and family discount scheme.

• Life assurance coverage.

• Access to social clubs and community groups.

• Regular social events, including our renowned Christmas parties.

• Potential for the role to be extended or converted to a permanent position.