Home Care Intake Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the client intake process for new home care clients.

• Manage incoming and outgoing communications, inquiries, and referrals from clients, families, and referral sources.

• Collect and accurately record essential client information.

• Arrange appointments and follow up with patients and referral sources as necessary.

• Collaborate with caregivers and internal teams to ensure quality care and a seamless transition to services.

• Keep precise and organized records of client intake.

• Follow up on any outstanding information or documentation.

• Ensure that intake procedures are executed accurately and efficiently.

• Handle client information with professionalism and confidentiality.

• Perform additional duties related to the position as assigned.

⛳️ Requirements

• Proficient in English (both written and spoken).

• Proficient in Spanish (both written and spoken).

• Demonstrated hands-on experience in home care intake is essential.

• Previous experience in the healthcare sector is required.

• Strong understanding of the home care intake process.

• Excellent interpersonal and communication abilities with clients, vendors, and team members.

• Strong problem-solving skills and the ability to work independently.

• Keen attention to detail and multitasking capabilities in fast-paced environments.

• Outstanding organizational skills with the ability to manage daily operations effectively.

• Proficient in Microsoft Office (Word, Excel, Outlook).

• Familiarity with standard business tools (email, spreadsheets, document management).

• Ability to swiftly learn new systems, software, and workflows.

• Capability to adhere to established processes accurately with minimal supervision.

• Availability to work U.S. EST (New York) business hours and adapt to business needs.

• A reliable Windows 10+ computer, dual monitors, and high-speed internet connection.

• A professional home workstation that supports uninterrupted remote work.

• Resourceful, accountable, and possess a strong sense of ownership.

• Highly adaptable, dependable, self-motivated, and confident.

• Interest in pursuing long-term career opportunities.

🏝️ Benefits

• 100% remote work.

• Great work environment with opportunities for growth.

• Full-time position requiring 40 hours per week.

• Long-term opportunity.