HIV Customer Representative

This is a fully remote position, open to applicants in Maryland, +2 more states.

📋 Description

• Contribute to the Company’s customer-focused business model as an essential member of the Customer Team.

• Recognize and assess customer requirements.

• Assist in pull-through efforts related to customer strategy.

• Effectively communicate product information in a relevant and meaningful way to individual customers.

• Tailor conversations and client engagements based on customer requirements.

• Participate in knowledgeable product discussions with healthcare professional clients.

• Act as the primary liaison for select customer accounts.

• Meet with key customers and personnel to gain insights into practice structures, business models, influencers, and network frameworks.

• Identify business prospects and collaborate with the customer team to formulate customer strategies.

• Aim for improved health outcomes for healthcare professionals and patients.

• Provide input on resource allocation decisions.

• Select programs and services from the resource library to meet customer needs.

• Maintain and disseminate current account and network information to relevant stakeholders.

• Influence beyond the designated geographic area or product line.

• Utilize technological tools and various channels to engage with customers.

• Fulfill all responsibilities in accordance with applicable laws, policies, and regulations.

• Position the Company’s HIV products against competitors for the appropriate patient demographics using approved resources.

• Analyze market trends and proactively suggest actions for future business requirements.

• Pose strategic questions to comprehend customer healthcare needs and leverage insights to formulate tailored business strategies.

• Identify customer and market segments, industry conditions, and Specialty Pharmacy opportunities.

• Oversee the entire Virology product portfolio through opportunity prioritization, customer segmentation, targeting, and business analysis.

• Explain the complexities of the HIV payer environment and the roles of stakeholders in product accessibility.

• Develop and implement account plans with Virology Account Team stakeholders.

• Collaborate with Community Liaisons, IDS executives, District members, and other cross-functional stakeholders.

• Establish and nurture relationships with hard-to-reach customers in a “no sample” environment.

• Approach with a business-owner mindset amidst changing business cycles and flexible matrix configurations.

• Cover the Silver Spring, Maryland territory and surrounding areas, including Silver Spring, Bethesda, Columbia, Annapolis, Fredericksburg, Northern Virginia-Fairfax, Alexandria, and Leesburg.

⛳️ Requirements

• Bachelor’s Degree with a minimum of 2 years of Sales experience OR a high school diploma with at least 6 years of equivalent experience.

• Valid Driver's license is required.

• Willingness to travel within the assigned territory for customer visits and national sales meetings/conferences.

• Preferably, a minimum of two years of experience in account management or sales with Infectious Disease customers.

• Experience with HIV products and/or product launches is preferred.

• Specialty sales experience in multiple specialty markets is preferred.

• Background in pharma, biotech, or medical device sales is preferred.

• Proven experience in developing and executing plans to engage customers and meet their needs.

• Proficient in establishing, nurturing, and maintaining relationships.

• Experience in a highly regulated industry where compliance with laws and policies is critical.

• Account experience in complex hospital systems, teaching institutions, and community hospitals.

• Ability to identify account interdependencies and build partnerships with key stakeholders and departments.

• Familiarity with complex payer environments, particularly pharmacy stakeholders.

• Experience in engaging with scientific thought leaders and cultivating advocates across an adoption continuum.

• Capability to build customer relationships in challenging or “no sampling” environments.

• High level of business acumen and account management expertise.

• Current connections with key opinion leaders within designated accounts are preferred.

• Strong leadership, planning, organizational skills, self-motivation, initiative, and the ability to understand and communicate complex information.

• Understanding of ethics, integrity, and working within a highly compliant environment.

• Required skills: Adaptability, Hospital Sales, Pharmaceutical Sales Training, Sales Calls, Sales Metrics, Sales Pipeline Management, Sales Presentations, Sales Process Management, Sales Territory Management, Sales Training.

• Willingness to travel 75% of the time.

• Valid driving license is mandatory.

• No visa sponsorship available.

🏝️ Benefits

• Annual bonus.

• Long-term incentive, if applicable.

• Medical healthcare coverage for employees and their families.

• Dental healthcare coverage for employees and their families.

• Vision healthcare coverage for employees and their families.

• Additional insurance benefits for employees and their families.

• Retirement benefits, including 401(k).

• Paid holidays.

• Vacation time.

• Compassionate days.

• Sick leave.

• Remote work arrangement.

• Accommodation support during the application or hiring process.

• No relocation is required.