Hire Desk Controller – Out of Hours

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee hire requests, off-hires, extensions, and breakdowns during out-of-hours operations.

• Serve as a primary point of contact for customer inquiries, urgent requests, and ETA updates.

• Organize overnight equipment movements in collaboration with suppliers and operational teams.

• Track customer KPIs and ensure agreed service levels are maintained throughout the shift.

• Accurately update documentation and CRM records in real-time.

• Proactively identify and resolve issues to minimize disruptions and provide an outstanding customer experience.

• Deliver comprehensive handovers to colleagues to ensure smooth shift transitions.

• Work from Monday to Thursday, 6:00 PM to 6:00 AM.

⛳️ Requirements

• Prior experience in the tool hire sector.

• Strong background in customer service and logistics knowledge.

• Exceptional communication skills for fostering long-term relationships.

• Demonstrated multitasking capabilities and meticulous attention to detail.

• Resilience and determination in a dynamic operational environment.

• Comfortable engaging in challenging conversations.

• Experience in resolving customer issues effectively.

🏝️ Benefits

• 25 days of holiday in addition to bank holidays.

• A day off for your birthday each year.

• Healthcare Cashback Plan, which includes reimbursements for dental, optical, and sports massage services.

• Flexible and hybrid working options available.

• Complimentary onsite gym at the head office.

• Opportunities for training and professional development.

• Discounts and cashback options through the perks platform.

• Flexible benefits, including the option to purchase additional holiday days.