Helpdesk Agent – Italian Language Skills

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Deliver first-level support to users and applications within the tax domain.

• Address customer queries via phone and email regarding Swiss tax software usage.

• Log, categorize, and document incidents effectively.

• Forward issue reports to second-level support when independent resolution is unattainable.

• Maintain telephone availability and response times during designated working hours.

⛳️ Requirements

• A service-oriented, approachable, and self-assured individual with a passion for IT.

• Previous experience as a Helpdesk Agent is advantageous.

• Proficient in Italian, both spoken and written.

• Knowledge of German, especially Swiss German, is beneficial.

• A quiet workspace and reliable high-speed internet connection are essential.

• Must be willing to stay reachable by phone during core hours and ensure timely responses.

🏝️ Benefits

• Remote work opportunity.

• Flexible working hours.

• Part-time role that can be integrated with other professional, academic, and personal obligations.

• Competitive compensation.