Healthcare Virtual Assistant – Mental Health Practice

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to patient inquiries, messages, and callback requests in a courteous and empathetic manner

• Schedule, reschedule, and coordinate appointments for various therapists and providers

• Verify patient insurance eligibility, benefits, and coverage information

• Process, review, and submit insurance claims using SimplePractice

• Maintain precise patient records and ensure that information is updated accurately

• Oversee and manage administrative tasks within SimplePractice and other practice management systems

• Assist with patient intake, forms, and other front-office administrative functions

• Collaborate with therapists, providers, and internal team members to facilitate smooth daily operations

• Handle routine patient communications while upholding confidentiality and professionalism

• Provide general administrative assistance to the mental health practice as required

⛳️ Requirements

• Previous experience in US healthcare or mental/behavioral health is mandatory

• Hands-on experience with SimplePractice is essential

• Experience in supporting a US-based healthcare, mental health, behavioral health, therapy, or private practice environment

• Strong understanding of healthcare administrative workflows is necessary

• Experience with appointment scheduling and patient communication is required

• Familiarity with insurance verification and claims processing is important

• Excellent written and verbal communication skills are a must

• Strong attention to detail and the ability to manage confidential patient information effectively

• Comfortable working independently in a remote setting

• Reliable internet connection, computer, headset, and webcam are required

• Ability to work hours that align with the client's US time zone

🏝️ Benefits

• Competitive salary and benefits package

• Flexible working hours and remote work options

• Opportunities for professional development and training

• Supportive work environment focused on mental health and wellness