Healthcare Virtual Assistant – Behavioral Health

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage incoming calls

• Arrange and rearrange appointments

• Address patient inquiries

• Oversee intake coordination and follow-up processes

• Confirm patient insurance eligibility and benefits

• Process prior authorization requests and track pending approvals

• File insurance claims

• Track claim statuses and follow up on any unpaid or denied claims

• Aid in accounts receivable tasks

• Keep precise patient records

• Provide support with clinical documentation and medical scribing

• Administer electronic health records

• Reach out to former or potential patients

• Facilitate patient re-engagement

• Assist in appointment scheduling and follow-up

⛳️ Requirements

• Practical experience in healthcare, behavioral health, mental health, psychiatry, or a similar medical environment

• Knowledge of relevant healthcare workflows specific to the role

• Experience with EHR and practice management systems such as SimplePractice, ICANotes, TherapyNotes, Tebra, or comparable platforms

• Familiarity with insurance portals, phone systems, and other administrative tools in healthcare is a plus

• Strong proficiency in written and spoken English

• Warm and professional communication style suitable for patient interactions

• Exceptional attention to detail and organizational capabilities

• Ability to adhere to established workflows

• Capacity to manage confidential patient information responsibly while following privacy regulations

• Dependable and self-driven

• Comfortable working independently in a remote setting

🏝️ Benefits

• Competitive hourly wage

• Timely payments without fail

• Payments handled via Wise

• Direct training provided by clients

• Dedicated Account Manager as your primary contact

• Stable, long-term placement with an expanding U.S.-based company

• Exposure to a diverse array of modern SaaS platforms

• Opportunities for increased responsibilities as the company grows

• Recognition for tenure among long-term team members

• Clear paths for escalation

• 100% remote work — operate from home

• Supportive team culture across all accounts

• Potential for additional hours or accounts based on performance

• Enhance your U.S. industry experience

• Gain exposure to various practice types and platforms

• Strengthen your resume with verified, legitimate U.S. client experience

• Recognition for dedication and long-term growth