Healthcare Virtual Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Collect patient information and set up new patient records.

• Arrange initial appointments for patients.

• Assist in the creation of a standardized intake procedure.

• Handle prior authorization processes.

• Submit and oversee insurance claims.

• Follow up with insurance providers regarding denied or rejected claims.

• Compose diagnosis letters, ESA letters, and work-excuse documents.

• Ensure accurate record-keeping in the iCANotes EHR system.

• Conduct data entry and maintain records diligently.

• Develop and uphold internal policies and standard operating procedures.

• Engage professionally and empathetically with patients, including those in distress.

• Collaborate with the practice owner via WhatsApp, RingCentral, and Google Meet.

• Assist in a behavioral health private practice serving patients in Raleigh, North Carolina, and the Salem/Portland, Oregon area.

⛳️ Requirements

• Authentic, hands-on experience in a healthcare or medical environment — this is a strict requirement.

• Familiarity with medical insurance processes, including claims submission and addressing denials/rejections.

• Experience with patient intake and/or medical documentation (charts, letters, records).

• Comfortable working in or willing to learn an EHR system for daily data entry and record-keeping.

• Professional written and verbal communication skills appropriate for direct patient interaction.

• Understanding of healthcare terminology and insurance/claims processes.

• Proficient in navigating EHR systems; experience with iCANotes is an advantage, but not mandatory.

• Strong documentation skills relevant to a clinical environment.

• Organized and detail-oriented in managing patient records, charts, and follow-ups.

• Reliable internet connection and a quiet workspace.

• Computer equipped with at least 8GB RAM and an Intel i5/AMD Ryzen 5 processor or better.

• Internet speed of at least 40MBPS.

• Noise-cancelling headset with an extended microphone and webcam.

• Backup computer and internet connection.

• Availability for 40 hours per week, Monday to Friday, from 10:00 am to 7:00 pm EST.

🏝️ Benefits

• No benefits package included.