Healthcare Virtual Assistant

This is a fully remote position, open to applicants in South Africa, +1 more country.

📋 Description

• Respond to incoming calls from patients, delivering professional and friendly assistance

• Organize and manage patient appointment scheduling

• Conduct follow-ups with patients as necessary

• Oversee and track billing claims

• Provide support with insurance claim denials and rejections

• Complete and manage prior authorizations efficiently

• Accurately document patient interactions within the EHR system

• Keep patient records organized and up-to-date

• Assist the practice with general administrative healthcare tasks

• Communicate professionally with patients and healthcare team members

• Utilize RingCentral for telecommunication and VOIP services

• Operate within the practice's EHR system and become proficient in Eikonotes

⛳️ Requirements

• Prior experience in a healthcare or medical setting

• Familiarity with EHR/EMR systems

• Strong knowledge of healthcare administration

• Experience in completing prior authorizations — a critical requirement

• Background in handling insurance claims, denials, and rejections

• Outstanding written and verbal communication skills in English

• Excellent organizational and time-management abilities

• Capacity to manage confidential patient information with professionalism

• Comfortable working independently while juggling multiple priorities

• Reliable internet connection and a suitable remote working environment

• Proficiency in Spanish is a plus, though not mandatory

• Experience in a mental health or therapy practice

• Previous experience with Eikonotes