Healthcare Quality Analyst – Temp

This is a fully remote position, open to applicants in Texas.

📋 Description

• Review calls, interactions, and transactions for designated teammates.

• Perform teammate assessments, root cause analysis for CSAT/NPS, resolution rate, and AHT, along with policy compliance audits.

• Mentor teammates to enhance campaign-specific performance.

• Report on performance metrics for a defined span on a daily, weekly, and monthly basis.

• Offer audit-based insights for briefings and training sessions.

• Collaborate with team leaders during team meetings aimed at improving metrics.

• Engage in strategic initiatives for the campaign or line of business.

• Identify and escalate potential quality concerns as per established procedures.

• Detect defects and confirm corrections.

• Recommend process and system enhancements based on prevalent customer issues.

• Lead quality initiatives, competitions, and campaigns for the assigned span.

• Stay updated on knowledge and act as a Subject Matter Expert (SME) for the campaign/line of business.

• Carry out additional responsibilities as directed by management.

⛳️ Requirements

• At least 1 year of experience as a quality analyst.

• Proficient in basic Excel or Google Sheets.

• Knowledge of fundamental quality tools, such as cause and effect diagrams, histograms, correlation analysis, etc.

• Experience in the Healthcare sector.

• Ability to work from home with reliable internet access and a private workspace.

• Strong focus on customer service.

• Capable of providing constructive feedback assertively.

• Excellent written and verbal communication skills.

• Strong logical reasoning abilities.

• Competence in managing conflicts effectively.

• High attention to detail.

• Ability to work independently with minimal supervision.

• Initiative and sound judgment.

• Capability to handle multiple projects and demonstrate versatility.

• Ability to build and maintain effective working relationships with a diverse range of individuals.

• Experience working within a diverse team.

• Commitment to continuous improvement.

• A degree in any field is preferred.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) plan with company matching.

• Paid time off, including vacation, sick leave, and holidays.

• Opportunities for professional growth.

• Options for internal mobility.

• Wellness support.