Healthcare Operations Assistant – Integrated Primary Care

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Review incoming communications from various systems, identify urgent matters, and maintain organized task lists.

• Independently prioritize tasks related to patients, providers, pharmacies, insurance, billing, and operations.

• Accurately complete assigned tasks on time without the need for repeated reminders.

• Monitor communications across platforms and respond or escalate issues as necessary.

• Contact pharmacies post-patient visits to confirm medication readiness.

• Collaborate with pharmacies, patients, medical offices, and insurance companies.

• Assist with patient communications and scheduling appointments.

• Compose clear and professional communications for patients, pharmacies, and practice-related matters.

• Manage tasks related to insurance verification and prior authorization.

• Aid in deductible collection, payment tracking, and administrative workflows related to revenue.

• Coordinate with insurance companies concerning coverage, authorizations, and billing issues.

• Track billing and payment-related tasks to ensure accurate follow-through.

• Provide administrative and operational support to ensure efficient practice operations.

• Identify errors, missing information, workflow gaps, or unresolved tasks.

• Promote practice growth by recognizing suitable opportunities for high-ticket services while maintaining a professional, patient-centered approach.

• Utilize Elation Health, email, phone, messaging systems, and other practice operation tools.

⛳️ Requirements

• Experience in Healthcare Operations: Required.

• Experience in Message Management & Task Prioritization: Required.

• Experience in Pharmacy Coordination: Required.

• Experience in Insurance Verification & Prior Authorization: Required.

• Experience in Billing, Payment Tracking & Deductible Collection: Required.

• Experience with EHR / EMR: Required; experience with Elation Health is preferred.

• Must have clear and professional spoken and written English skills.

• Relevant work experience is a must.

• Must be able to provide an NBI Clearance and/or Local Police Clearance prior to onboarding (mandatory).

• Availability to attend video meetings with the camera on, as required.

• Mature, professional, accountable, and receptive to direct feedback.

• Strong critical thinking, problem-solving, and independent judgment skills.

• Proactive, resourceful, and capable of working with minimal supervision.

• Highly organized with a keen attention to detail and follow-through.

• Ability to manage pressure, competing priorities, and high-stakes healthcare tasks.

• Confident and professional in communication with patients, pharmacies, insurance companies, and medical offices.

• Reliable laptop or desktop computer is required.

• Stable high-speed internet connection (minimum 25 Mbps) is necessary.

• Noise-canceling headset is required.

• Working webcam for virtual meetings is essential.

• Quiet and professional work environment is needed.

🏝️ Benefits

• Dedicated HR & Contractor Support Team.

• Optional Premium VPN Access.

• HIPAA & Cybersecurity Training + Certification (Provided).

• Top 1% VA Performance Training.

• Client-Approved U.S. Holidays.

• Client-Approved Paid or Unpaid Time Off.

• Access to Tools & Resources.

• Optional Performance-Based Incentives.