Healthcare Contact Center Agent

This is a fully remote position, open to applicants in Mississippi.

📋 Description

• Deliver informed responses to fundamental client inquiries and escalate complex cases to the appropriate personnel.

• Address client issues, update account records, and follow up with clients to ensure resolution has been achieved.

• Comply with client Service Level Agreements (SLAs) and consistently achieve production goals.

• Work collaboratively with team members, management, and clients to address inquiries.

• Train new team members on customer service protocols.

• Evaluate and suggest improvements to procedures and workflows to enhance the efficiency of inquiry processing.

⛳️ Requirements

• A minimum of 2 years of experience in customer service across any industry.

• Familiarity with basic help desk software, computer applications, and Microsoft Office Suite.

• Excellent problem-solving capabilities.

• Strong customer service aptitude with a focus on effective written and verbal communication.

• Ability to comprehend one's role within a team and identify the appropriate stakeholders to consult for resolving client inquiries.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for learning and career advancement.

• Generous and flexible vacation policy.

• 401(k) employer contribution matching.

• Comprehensive health benefits package.

• Educational assistance programs.

• Leadership and technical development training academies.

• Possibility of travel associated with work (0-10%).