Healthcare Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to incoming phone calls and address client issues when possible, escalating to Care Managers as necessary.

• Direct calls and inquiries internally to Care Partners and appropriate roster staff.

• Execute tasks and generate tickets in TLW.

• Investigate the system for solutions to client issues and resolve them where feasible.

• Conduct outbound calls and check-ins with clients.

• Accurately document care management discussions.

• Achieve a minimum target of 30 client calls daily.

• Timely escalate unresolved clinical or complex client matters to Care Managers.

• Source, arrange, and communicate with suppliers to facilitate client service delivery.

• Send onboarding requests to suppliers and oversee the onboarding process for new suppliers.

• Review supplier compliance documentation and follow up on any expired or missing information.

• Manage service requests comprehensively, which includes checking the supplier register, engaging existing suppliers, or sourcing and onboarding new suppliers as needed.

• Coordinate appointment scheduling between confirmed suppliers and clients.

• Keep precise care management documentation in accordance with government claiming requirements.

⛳️ Requirements

• Nursing qualification or a robust clinical background from the Philippines.

• Experience in a healthcare or aged care administrative environment.

• Background in a client-facing or patient-facing communication role.

• Professional and compassionate telephone etiquette.

• Familiarity with care management systems.

• Quick learner in TLW and internal platforms.

• Strong written and spoken English communication abilities.

• Capability to communicate effectively with clients, suppliers, Care Managers, and internal team members.

• Highly organized, able to handle high call volumes, maintain multiple supplier relationships, and manage recurring administrative tasks concurrently.

• Comfortable working independently in a remote setting.

• Ability to take charge of workload and adapt as the role evolves.

🏝️ Benefits

• Competitive salary.

• Opportunity to influence the HR function of a rapidly expanding BPO.

• Collaborate closely with a team of industry leaders who have a proven track record of successfully scaling BPOs.

• Opportunities for career growth and development.