Healthcare Administrator

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Respond to incoming calls and engage professionally and confidently with patients.

• Schedule, reschedule, and confirm appointments for patients.

• Accurately and efficiently manage both patient and provider schedules.

• Coordinate appointment availability to help avoid scheduling conflicts.

• Address appointment cancellations, modifications, and rescheduling requests.

• Follow up with patients concerning upcoming appointments and scheduling needs.

• Maintain precise patient appointment records within scheduling or CRM systems.

• Assist patients with scheduling-related inquiries and direct complex questions appropriately.

• Ensure that appointments, reminders, and follow-ups are completed punctually.

• Monitor, prioritize, respond to, and follow up on company emails.

• Track outstanding tasks, appointments, deadlines, and action items.

• Support the smooth operation of day-to-day office functions.

• Collaborate with internal team members and relevant stakeholders.

• Manage general administrative and operational duties.

• Identify potential issues or gaps and proactively address them.

• Keep accurate records across applicable systems.

• Assist with various administrative and operational projects as needed.

⛳️ Requirements

• Previous experience in patient scheduling, medical administration, healthcare coordination, or a similar role is preferred.

• Experience in managing a high volume of phone calls and scheduling appointments.

• Exceptional organizational and time-management abilities.

• Capability to thrive in a highly dynamic environment while managing multiple priorities simultaneously.

• Highly intelligent, proactive, and quick to think, with robust problem-solving skills.

• Strong attention to detail and excellent follow-through.

• Confident and professional communication skills when interacting with patients over the phone.

• Superior written and verbal English communication abilities.

• Comfortable handling multiple emails, calls, schedules, and administrative tasks throughout the day.

• Proficient computer skills with the ability to learn and utilize various scheduling and administrative systems.

• Ability to work independently, take ownership, and stay organized with minimal supervision.

• Flexible and adaptable, capable of adjusting to changing priorities and business needs.

• Availability to work flexible hours to support operations across different US time zones, including Mountain Daylight Time (MDT).

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional growth and development.

• Supportive work environment with a focus on teamwork.

• Flexible working hours to promote work-life balance.