Health Plan Specialist – Medicare

This is a fully remote position, open to applicants in Arizona, +15 more states.

📋 Description

• Manage 50-70 incoming customer calls each day during peak enrollment seasons.

• Support Medicare members with inquiries regarding benefits, enrollment, billing, and coverage.

• Investigate and address member issues from beginning to end.

• Precisely record interactions and details of each case.

• Employ various computer applications and resources concurrently.

• Ensure prompt follow-up and comprehensive resolution of issues.

• Provide professional and compassionate customer service.

• Work collaboratively with team members to achieve organizational objectives.

• Engage in virtual meetings and training sessions.

⛳️ Requirements

• High School Diploma or GED is required.

• At least 2 years of experience in a call center environment.

• Background in Medicare, health insurance, healthcare customer service, or call center support is preferred.

• Exceptional customer service skills.

• Capability to multitask across different systems and screens.

• Consistent attendance history.

• Ability to work autonomously in a remote setting.

• Must reside in AR, AZ, FL, GA, IA, IL, KS, KY, MI, MN, MO, ND, NE, OK, SD, TN, VA, or WI.

• A dedicated and professional workspace that is free from distractions.

• A hardwired internet connection is required; Wi-Fi, hotspots, and satellite internet are not acceptable.

• Must connect directly to company equipment via Ethernet cable.

• Reliable internet with a download speed of 25 Mbps or higher, upload speed of 5 Mbps or higher, and a ping of less than 100 ms.

• Capability to be on camera during meetings and training sessions.

• Willingness to utilize company-provided equipment.

• Flexible availability necessary from Monday to Friday between 8:00 AM and 9:00 PM CST.

🏝️ Benefits

• Fully remote work opportunity.

• Equipment provided by the company, including dual monitors and a headset.

• Comprehensive medical, dental, and vision coverage.

• Coverage for Critical Illness, Accidents, and Hospitalization.

• 401(k) Retirement Plan with options for pre-tax and Roth post-tax contributions.

• Voluntary Life & AD&D insurance for employees and their dependents.

• Short- and long-term disability benefits.

• Health Spending Account (HSA).

• Transportation benefits available.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).

• Consistent work schedule from Monday to Friday.

• Opportunity to gain experience with a leading health insurance organization.

• Participation in virtual meetings and training sessions.