Health Information Specialist – Temporary

This is a fully remote position, open to applicants in Mississippi, +1 more state.

📋 Description

• Accurately and efficiently handle release-of-information requests, particularly those related to medical records.

• Protect patient confidentiality and ensure that releases align with authorizations, company policies, and HIPAA regulations.

• Receive and process patient health information requests in accordance with company and facility guidelines.

• Uphold the confidentiality and security of sensitive information.

• Maintain a proficient understanding of company and facility software.

• Comply with company and customer facility codes of conduct and policies.

• Communicate site challenges, work issues, and variations in workload to the manager.

• Oversee patient health records, ensuring adherence to HIPAA standards.

• Create new patient charts utilizing both paper and electronic health record resources.

• Assemble comprehensive and accurate medical records in the prescribed order.

• Generate digital images of documents for electronic medical records.

• Retrieve and send patient records to both internal and external requesters appropriately.

• Handle inbound and outbound calls from patients, insurance companies, and attorneys.

• Provide assistance with patient walk-ins, faxes, mail handling, data entry, and scheduling pickups as necessary.

• Meet productivity expectations specific to the site.

• Perform additional assigned tasks.

⛳️ Requirements

• High School Diploma or GED is required.

• Ability to travel between locations as necessary.

• Willingness to work overtime during peak periods as needed.

• Basic proficiency in computer operations.

• Comfortable using phones, fax machines, printers, and other standard office equipment regularly.

• Professional verbal and written communication skills in English.

• Detail-oriented and focused on ensuring accurate and compliant medical record information.

• Strong skills in data entry.

• Capable of working independently while adapting to changing priorities and role requirements.

• Ability to organize and manage multiple tasks effectively.

• Capable of responding to requests in a dynamic, fast-paced environment.

• Experience in a healthcare setting (preferred but not required).

• Previous experience in production or metric-based roles (preferred but not required).

• In-person customer service experience (preferred but not required).

• Ability to foster relationships with on-site clients and customers (preferred but not required).

• Comfortable proposing new ideas, process improvements, and feedback to internal stakeholders (preferred but not required).

• Please note that this position does not qualify for employment sponsorship.

🏝️ Benefits

• Comprehensive onsite/virtual training program followed by job shadowing with a designated mentor.

• Company-provided equipment, including computer, monitor, virtual phone, etc.

• Paid Time Off (PTO).

• Health Insurance.

• Vision Insurance.

• Dental Insurance.

• 401k Savings Plan.

• Tuition Assistance.

• Post-offer health screenings and vaccinations as required by clients.

• Reasonable accommodations for individuals with physical and mental disabilities.