Health Information Specialist I

This is a fully remote position, open to applicants in United States.

📋 Description

• Process requests for patient health information and release of medical records in line with company and facility policies.

• Uphold confidentiality, security, and adherence to HIPAA and medical privacy regulations.

• Maintain a proficient understanding of company and facility software.

• Notify the manager about workload issues, site challenges, and variations in volume.

• Oversee patient health records and protect patient information.

• Prepare new patient charts utilizing paper documents and/or electronic health records.

• Organize medical records in standard order while ensuring accuracy and completeness.

• Create digital copies of documents for electronic medical records.

• Retrieve and accurately transmit patient records to both internal and external requestors.

• Handle inbound and outbound calls.

• Assist with patient walk-ins and perform administrative tasks such as faxes, mail, and data entry.

• Meet specific productivity expectations for the site.

• Schedule pickups as necessary.

• Carry out other assigned duties.

⛳️ Requirements

• High School Diploma or GED is required.

• Ability to commute between various locations as needed.

• Willingness to work overtime during peak periods, if required.

• Basic proficiency in computer skills.

• Comfortable using phones, fax machines, printers, and other standard office equipment.

• Professional verbal and written communication skills in English.

• Detail-oriented and focused on maintaining accurate and compliant medical records.

• Strong data entry abilities.

• Capable of working with minimal supervision and adapting to changing priorities.

• Ability to organize and manage multiple tasks effectively.

• Quick response to requests in a fast-paced environment.

• Experience in a healthcare setting (bonus).

• Previous experience in production/metric-based roles (bonus).

• In-person customer service experience (bonus).

• Ability to cultivate relationships with on-site clients and customers (bonus).

• Comfortable presenting new ideas, suggestions for process improvements, and feedback to internal stakeholders (bonus).

• This position is not eligible for employment sponsorship.

🏝️ Benefits

• Post-offer health screenings and verification of required vaccinations, as applicable.

• Individual review of vaccination exemptions on a case-by-case basis.

• Equal Employment Opportunity protections.

• Reasonable accommodations available for individuals with physical and mental disabilities.

• Standard 8-hour workdays from 8am to 4:30pm Eastern Time.