Health Information Specialist I

This is a fully remote position, open to applicants in United States.

📋 Description

• Accurately and efficiently process requests for release of information and medical records.

• Protect patient privacy and ensure all releases align with authorizations, company policies, and HIPAA regulations.

• Receive and manage patient health information requests according to established company and facility procedures.

• Uphold confidentiality and security of sensitive information.

• Maintain a solid understanding of company and facility software.

• Notify the manager regarding work progress, site challenges, and variations in workload.

• Oversee, protect, compile, and manage patient health records.

• Prepare new patient charts utilizing both paper documentation and/or electronic health records.

• Ensure that medical records are precise, comprehensive, and organized in a standard format.

• Generate digital images of documents for electronic medical records.

• Retrieve and send patient records to authorized internal and external requestors.

• Handle inbound and outbound calls and assist patients who walk in.

• Manage faxes, mail, data entry, and schedule pickups as necessary.

• Achieve site-specific productivity targets.

• Carry out other assigned responsibilities.

⛳️ Requirements

• High School Diploma or GED is required.

• Must be at least 18 years of age.

• Ability to travel between locations as necessary.

• Willingness to work overtime during busy seasons when needed.

• Basic proficiency with computers.

• Comfortable using telephones, fax machines, printers, and other standard office equipment.

• Professional communication skills, both verbal and written, in English.

• This position does not qualify for employment sponsorship.

• Experience in customer service, data entry, and release of information is preferred.

• Experience within a healthcare setting is an advantage.

• Previous experience in production or metric-based roles is a plus.

• In-person customer service experience is beneficial.

🏝️ Benefits

• Paid Time Off (PTO).

• Health insurance coverage.

• Vision insurance.

• Dental insurance.

• 401k Savings Plan with matching contributions.

• Tuition reimbursement program.

• Post-offer health screenings and vaccinations as mandated by clients.

• Reasonable accommodations for individuals with disabilities.