Health Information Specialist I

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Accurately and efficiently handle release-of-information requests and medical record inquiries.

• Manage inbound and outbound communications with patients, insurance providers, and legal representatives.

• Provide updates on the status of medical record requests.

• Document information across various platforms utilizing dual computer monitors.

• Ensure the confidentiality and security of sensitive information.

• Implement medical privacy regulations to prevent unauthorized disclosures.

• Oversee, protect, and maintain patient health records in line with HIPAA regulations.

• Create new patient charts using both paper and electronic health record systems.

• Organize medical records in standard order and confirm their accuracy and completeness.

• Generate digital images of documents for storage in electronic medical records.

• Retrieve and properly send patient records to both internal and external requestors.

• Support patient walk-ins and perform administrative tasks such as faxing, mailing, and data entry.

• Notify the manager regarding work challenges, site issues, and variable workloads.

• Achieve site-specific productivity goals.

• Schedule pickups as necessary.

• Carry out other assigned responsibilities.

⛳️ Requirements

• High School Diploma or GED is required.

• Must be able to commute between locations as needed.

• Availability to work overtime during peak periods when necessary.

• Basic proficiency in computer skills.

• Comfortable using phones, fax machines, printers, and other standard office equipment.

• Strong verbal and written communication skills in English.

• Detail-oriented with a focus on accurate and compliant medical record information.

• Excellent data entry capabilities.

• Ability to work independently and adapt to shifting priorities.

• Skilled at organizing and managing multiple tasks.

• Ability to respond to requests in a fast-paced setting.

• Not eligible for employment sponsorship.

• Experience in a healthcare setting is a plus.

• Prior experience in production or metric-based roles is an advantage.

• Customer service experience in person is a bonus.

• Ability to foster relationships with on-site clients and customers is a plus.

• Capability to provide process-improvement suggestions and feedback to internal stakeholders is an advantage.

🏝️ Benefits

• Comprehensive onsite/virtual training program followed by job shadowing with a designated mentor.

• Company-provided equipment, including computer, monitor, virtual phone, etc.

• Paid Time Off (PTO).

• Health insurance coverage.

• Vision insurance coverage.

• Dental insurance coverage.

• 401k Savings Plan.

• Tuition Assistance.

• Potential post-offer health screenings and required vaccinations for client safety.

• Reasonable accommodations for individuals with physical and mental disabilities.