Health Information Specialist I

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Efficiently and accurately process all requests for information releases, particularly medical record requests.

• Respond to calls from patients, insurance providers, and attorneys to update them on the status of medical records.

• Receive and handle requests for patient health information in accordance with Company and Facility guidelines.

• Ensure the confidentiality and security of sensitive information.

• Maintain a strong understanding of Company and facility software systems.

• Follow Company and customer facility codes of conduct and policies diligently.

• Keep the manager informed about work progress, site challenges, and variable workloads.

• Manage patient health records and protect patient information in line with HIPAA regulations.

• Create new patient charts utilizing both paper sources and electronic health records.

• Organize medical records in a standard format while ensuring their accuracy and completeness.

• Generate digital images of paperwork for storage within electronic medical records.

• Retrieve and properly send patient records to both internal and external requestors.

• Handle inbound and outbound calls.

• Support patient walk-ins and perform administrative tasks such as faxing, mailing, and data entry.

• Meet productivity standards specific to the site.

• Schedule pickups when necessary.

• Execute other assigned tasks as required.

⛳️ Requirements

• High School Diploma or GED is required.

• Ability to travel between locations as necessary.

• Willingness to work overtime during peak periods when needed.

• Basic proficiency in computer usage.

• Comfortable using phones, fax machines, printers, and other standard office equipment regularly.

• Professional verbal and written communication skills in English.

• Detail-oriented and focused on maintaining accurate and compliant medical record information.

• Strong skills in data entry.

• Capable of working with minimal supervision while adapting to shifting priorities and role requirements.

• Ability to organize and juggle multiple tasks effectively.

• Quick to respond to requests in a dynamic environment.

• This position does not qualify for employment sponsorship.

• Bonus points for: Experience in a healthcare setting.

• Bonus points for: Previous experience in a production or metric-based role.

• Bonus points for: In-person customer service experience.

• Bonus points for: Ability to cultivate relationships with on-site clients and customers.

• Bonus points for: Willingness to propose new ideas, process improvements, and provide feedback to internal stakeholders.

🏝️ Benefits

• Comprehensive training program, both onsite and virtual, followed by job shadowing with a designated mentor.

• Company-provided equipment, including computer, monitor, virtual phone, and more.

• Paid Time Off (PTO).

• Health Insurance coverage.

• Vision Insurance coverage.

• Dental Insurance coverage.

• 401k Savings Plan.

• Tuition Assistance available.

• Health screenings and vaccinations post-offer, as mandated by clients.