Health Information Specialist I

This is a fully remote position, open to applicants in Alabama, +2 more states.

📋 Description

• Efficiently and accurately process the release of information, particularly medical record requests.

• Handle calls from patients, insurance providers, and attorneys to update them on the status of medical records.

• Receive and manage requests for patient health information in accordance with Company and Facility policies and procedures.

• Uphold the confidentiality and security of privileged information.

• Maintain a working knowledge of Company and facility software systems.

• Comply with Company and facility codes of conduct and policies.

• Notify the manager of any work-related issues, site challenges, and variations in workload.

• Support additional duties and responsibilities as needed.

• Implement medical privacy regulations to avoid unauthorized disclosures.

• Oversee and protect patient health records while ensuring compliance with HIPAA regulations.

• Prepare new patient charts using both paper and electronic health records.

• Organize medical records in a standard order, ensuring they are accurate and complete.

• Generate digital images of paperwork for electronic medical records.

• Retrieve and correctly transmit patient records to both internal and external requesters.

• Handle inbound and outbound calls.

• May assist with patient walk-ins.

• May help with faxes, mail sorting, and data entry tasks.

• Meet productivity expectations specific to the site.

• May be responsible for scheduling pick-ups.

• Document information on multiple platforms utilizing two computer monitors.

⛳️ Requirements

• High School Diploma or GED is required.

• Ability to travel between locations as necessary.

• Willingness to work overtime during peak periods when needed.

• Basic proficiency in computer skills.

• Comfortable using phones, fax machines, printers, and other standard office equipment on a regular basis.

• Professional verbal and written communication skills in English.

• Detail-oriented with a focus on quality regarding accurate and compliant medical records.

• Strong data entry capabilities.

• Able to work independently with minimal supervision while adapting to changing priorities and role requirements.

• Proficient in organizing and managing multiple tasks simultaneously.

• Ability to respond to requests in a fast-paced environment.

• This position does not qualify for employment sponsorship.

• Post-offer health screenings and proof of required vaccinations may be necessary.

• Bonus points: Experience in a healthcare setting.

• Bonus points: Previous experience in production or metric-driven roles.

• Bonus points: Customer service experience in person.

• Bonus points: Capability to foster relationships with on-site clients and customers.

• Bonus points: Willingness to present new ideas, process improvement suggestions, and feedback to internal stakeholders.

🏝️ Benefits

• Comprehensive onsite and virtual training program followed by job shadowing with a designated mentor.

• Company-provided equipment, including a computer, monitor, and virtual phone.

• Paid Time Off (PTO).

• Health Insurance.

• Vision Insurance.

• Dental Insurance.

• 401k Savings Plan.

• Tuition Assistance.