Health Information Operations Coordinator – HiOps

This is a fully remote position, open to applicants in United States.

📋 Description

• Reconcile logs from the Emergency Department, Urgent Care, and/or Observation with patient charts to facilitate coding and billing.

• Generate a minimum of 85-100 charts daily by manually pulling or processing stray and deficient charts.

• Obtain logs and charts through EMR, SFTP, DFS, scanning, and other feed sources.

• Format logs and charts into the required Excel or alternative formats.

• Analyze charts for necessary documents, ensuring provider documentation is complete and that the date of service, account number, and MRN information match.

• Submit batches of charts via Chart Receiver and verify receipt in Kofax, ensuring proper properties, legibility, orientation, page limits, and removal of unnecessary pages.

• Identify and categorize deficient and non-billable charts using approved reasons.

• Investigate and resolve outstanding strays, EDRC exceptions, and deficient charts at least bi-weekly or as reports are returned.

• Acquire, reconcile, analyze, and submit inpatient logs and charts monthly via Kofax by the 10th of each month.

• Submit logs and charts within 3-4 days of the date of service or according to facility-specific deadlines using Chart Portal and Chart Receiver.

• Support offshore audits, non-bill audits, and various other projects.

• Communicate with providers regarding incomplete charts through in-person interactions, EMR, phone, My SCP App, or email.

• Meet departmental goals for chart submission lag-time and monthly deadlines.

• Report daily production metrics using JotForm.

• Uphold HIPAA and SCP Health compliance; report any concerns to the Manager or Compliance Team.

• Collect SCP Health mail at the facility and forward it to the Dallas office weekly if HI-C is onsite.

• Act as an onsite SCP Health representative for providers and hospital staff.

• Perform additional assigned tasks.

⛳️ Requirements

• High school diploma.

• 0-2 years of experience in Medical Records.

• Preferred experience in Medical Records, HIM, Healthcare Clinic, or Physician Office, though not required.

• Detail-oriented with the ability to organize tasks and prioritize effectively.

• Basic proficiency in Microsoft Office, including Excel, Word, and Outlook.

• Professional demeanor and appearance to interact with hospital staff and providers.

• Ability to adhere to SCP Health Compliance policies and HIPAA guidelines.

• Capability to work cross-trained at one or two additional sites.

• Ability to work onsite when applicable and comply with hospital policies.

🏝️ Benefits

• Proven commitment to providing an excellent work/life balance.

• Comprehensive benefits package and competitive salary.

• Inclusive culture that fosters belonging and empowerment.

• Medical, dental, and vision insurance.

• 401(k) plan with company matching.

• Paid time off and holidays.

• Support for professional development.

• Resources for employee wellness.