Bilingual Reservations Agent

This is a fully remote position, open to applicants in Spain.

📋 Description

• Manage bookings with suppliers (guides, transportation, tickets, among others).

• Update rates, availability, and content on platforms and the web environment.

• Purchase tickets and handle the confirmation and closure of services.

• Oversee the general email communication with suppliers, ensuring clear and timely responses.

• Coordinate incidents, changes, or adjustments related to bookings.

• Monitor active bookings to ensure their proper execution.

• Assist with general tasks in the Booking department.

• Record, organize, and keep internal information updated.

• Manage reservations comprehensively and coordinate with suppliers to ensure a satisfactory customer experience.

⛳️ Requirements

• 3-4 years of experience in tourism or similar positions (reservations, booking, operations).

• Experience in client management and coordination with suppliers.

• B2 level of English (mandatory) for communication with suppliers and management of international bookings.

• Basic level of Excel and proficiency in email communication.

• Ability to learn and utilize internal management tools.

• Organized, solution-oriented individual with strong attention to detail.

• Good written communication and coordination skills.

• Ability to work collaboratively in a team and independently in a remote setting.

• Previous experience in booking departments or travel agencies.

• Familiarity with reservation management tools or systems.

• Experience working remotely and with distributed teams.

• Motivation to work in the tourism sector.

• Proactive attitude, adaptability, and eagerness to learn.

• Strong organizational skills and ability to prioritize tasks in dynamic environments.

🏝️ Benefits

• Work from anywhere in Latin America and from the comfort of your home.

• Collaborate with companies based in Europe.