Health Center Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Enhance the operations of current health centers.

• Assist in the successful launch and stabilization of new facilities.

• Collaborate with clinical leadership, healthcare providers, and administrative teams to guarantee efficient workflows, high-quality patient care, regulatory compliance, and robust clinical and operational performance.

• Act as a resource and problem-solver for daily operational challenges.

• Improve staffing models, schedules, and coverage.

• Facilitate onboarding and training for operational workflows and systems.

• Serve as a regional liaison for client relationships.

• Ensure fulfillment of client expectations, outcomes, and contractual obligations.

• Engage in business reviews, strategy discussions, and issue resolution.

• Standardize policies, procedures, and best practices across clinical locations.

• Manage health center workflows to boost efficiency, patient flow, and staff productivity.

• Track operational metrics such as patient access, visit volume, utilization, and no-show rates.

• Identify operational deficiencies and implement process enhancements.

• Support quality improvement initiatives and enhancements in patient experience.

• Assist in planning, setup, and operational readiness for new sites or service expansions.

• Coordinate staffing models, workflows, and space optimization for new locations.

• Oversee health center go-live activities, operational onboarding, and stabilization.

• Ensure new health centers comply with operational, regulatory, and accreditation standards.

• Participate in audits, site evaluations, and corrective action planning.

• Support initiatives focused on patient safety and risk mitigation.

• Improve operational efficiency and financial viability.

• Aid in payer, quality measure, and value-based care initiatives.

• Assist with budgeting, forecasting, and managing clinic-level expenses.

• Take part in strategic planning concerning growth, access, and service delivery.

• Utilize data to drive decision-making and foster continuous improvement.

⛳️ Requirements

• 5–7 years of experience in healthcare operations, ideally in ambulatory or clinical settings.

• Experience managing or supporting multi-site clinical operations.

• Strong comprehension of outpatient clinic workflows and patient flow.

• Familiarity with electronic health records (EHR) and healthcare data analytics.

• Excellent operational and analytical skills with a keen attention to detail.

• Proven track record in leading process improvement initiatives.

• Exceptional communication, collaboration, and change management abilities.

• Capability to manage multiple priorities in a dynamic environment.

• Strategic thinker with practical problem-solving skills.

• Patient-centered mindset emphasizing quality and experience.

• Willingness to travel between clinic sites as needed.

• Preferred: Bachelor’s degree in Healthcare Administration, Business Administration, Operations Management, or a related field.

• Preferred: Master’s degree (MHA, MBA, or a related field).

• Preferred: Experience with clinic expansions, new site openings, or practice acquisitions.

• Preferred: Knowledge of quality measures, accreditation standards, or value-based care models.

🏝️ Benefits

• Opportunity to work fully remotely.

• 25% - 50% travel required between clinic locations.

• Occasional evening or weekend work during clinic launches or operational demands.