Head of Wrap Installation Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement Slate's national wrap installation network across various regional centers in the United States.

• Formulate the field operating model, encompassing staffing strategies, partner capabilities, capacity models, standard operating procedures, quality systems, escalation protocols, and performance management routines.

• Design and execute Lean operating systems focusing on safety, quality, productivity, customer satisfaction, and ongoing improvement.

• Create and roll out standardized training and certification programs for installers, team leads, and site management.

• Establish workforce development strategies that facilitate career progression from apprentice to expert and support the scaling of the installer workforce.

• Promote operational excellence via daily management practices, KPI assessments, root-cause analysis, and continuous improvement initiatives.

• Collaborate with Supply Chain, Logistics, Product Development, Customer Experience, and Quality teams.

• Develop capacity plans for the network that align with vehicle volume growth and service-level commitments.

• Implement operational visibility and accountability measures, including performance dashboards, site inspections, and standardized reporting.

• Lead regional operations leaders and site management teams.

• Standardize quality systems across regional centers.

• Regularly travel to field locations for launches, coaching, operational assessments, and continuous improvement efforts.

⛳️ Requirements

• Bachelor’s degree in Engineering, Operations, Business, Supply Chain, or a related discipline.

• Over 12 years of experience in field operations, manufacturing, service operations, aftermarket installations, or similar operational leadership positions.

• Extensive hands-on experience in vehicle wraps, automotive customization, graphics installation, aftermarket accessories, or similar installation settings.

• Proven track record of scaling multi-site operations and leading geographically dispersed teams.

• Comprehensive understanding of Lean principles, standard work, visual management, flow, capacity planning, and continuous improvement methodologies.

• Demonstrated ability to build operational systems, training initiatives, and performance management processes from the ground up.

• Experience in leading large frontline teams and nurturing future leaders.

• Strong analytical skills, with expertise in managing operational KPIs, productivity metrics, quality indicators, and financial performance.

• Excellent communication and stakeholder management abilities.

• Willingness and capability to travel extensively to support field operations and the launch of new sites.

• Leadership experience in automotive, aftermarket, retail services, logistics, or field services.

• Experience with network design, capacity modeling, and regional operations management.

• Applicants must possess authorization to work in the United States on a permanent basis.

• Visa sponsorship is not available.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance

• Vacation

• 401k

• Eligibility for equity program

• Eligibility for discretionary annual incentive program