Head of Success

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee the complete post-sales customer journey and establish local implementation methodologies.

• Provide direct leadership, mentoring, and development for the local post-sales team.

• Accountable for recruiting, onboarding, and ongoing training and development of team members.

• Utilize existing corporate frameworks and tailor them to fit local market needs.

• Define, refine, and standardize our deployment, data migration, and onboarding procedures to accelerate customers' time-to-value.

• Manage the local post-sales dashboard and monitor key metrics for reporting to executive management.

• Serve as the primary escalation point and Executive Sponsor for strategically significant customers.

• Collaborate closely with the local Country Manager, the Head of Sales, and the central product and engineering teams.

⛳️ Requirements

• Minimum of 8 years of professional experience in Customer Success, Professional Services, or technical deployment.

• Proven success as a manager of managers in a dynamic B2B SaaS environment.

• Strong background in accounting (preferably with experience in a tax or audit firm), corporate finance, or the financial/accounting software sector (ERP, accounting software, fintech).

• Demonstrated expertise in structuring departments, managing rapid headcount growth, and implementing scalable Customer Success methodologies.

• Data-driven leader capable of translating overarching company goals into actionable operational workflows and KPIs.

• Proficient in both German and English.

🏝️ Benefits

• Work remotely from your residence as long as it is located in Germany.

• Regular work from other locations in Europe is permitted if the time difference to CET (Central European Time) does not exceed two hours.

• Enjoy 30 paid vacation days from Pennylane, regardless of your location.

• Receive a competitive compensation package.

• Gain equity to participate in the success you contribute to with us.

• Access a budget to enhance your home workspace along with a monthly allowance for coworking space use whenever desired.

• Utilize our office in Berlin for regular work if needed.

• Benefit from access to Busuu for improving your English or French language skills.

• Be provided with the latest Apple equipment.

• Participate in regular company-wide events such as our Tech Days (which bring remote Pennylane employees together every three months) and our annual company retreat to foster team cohesion.