Head of Strategic Accounts

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the strategic accounts function for the MWI business.

• Formulate and execute the vision, priorities, and operational model for strategic account management.

• Establish account segmentation, ownership, and distribution across the team.

• Develop frameworks for account planning, customer engagement, governance, and performance evaluation.

• Maintain existing business with key strategic partners through effective relationship management and proactive risk mitigation.

• Cultivate and sustain senior-level relationships with strategic customers.

• Directly oversee a portfolio of strategic accounts, focusing on customer satisfaction, contract stability, and commercial performance.

• Identify retention risks and spearhead cross-functional action plans.

• Discover and deliver opportunities for profitability and growth within current strategic partner relationships.

• Create strategic account plans that encompass retention strategies, growth priorities, stakeholder mapping, and measurable objectives.

• Assist with contract renewals, commercial negotiations, and business reviews.

• Lead, coach, mentor, and develop Strategic Account Managers.

• Establish team objectives and performance metrics.

• Promote a high-performance, customer-centered culture.

• Align sales, operations, finance, marketing, and leadership teams with strategic account objectives.

• Oversee internal governance and report on account performance, risks, opportunities, retention, revenue growth, profitability, and customer engagement.

• Utilize customer, commercial, and market insights to enhance the strategic account approach.

• Drive ongoing improvements in account planning, account reviews, and relationship management.

• Work remotely while being customer-focused, with nationwide travel required.

⛳️ Requirements

• Extensive experience in strategic account management, key account leadership, or commercial leadership roles within the animal health sector.

• Proven success in retaining and expanding high-value customer relationships in a complex business setting.

• Experience in directly managing strategic or national accounts, including senior customer relationship ownership.

• Demonstrated capability to lead, coach, and develop account management teams.

• Strong commercial insight with a history of identifying growth opportunities and achieving account expansion.

• Proficient in designing and implementing account management structures, processes, and governance frameworks.

• Excellent skills in relationship-building, influencing, and negotiation.

• Strong analytical and planning skills, with the ability to convert customer insights into actionable strategies.

• Capability to work collaboratively and lead in a matrixed environment.

• Experience engaging with senior stakeholders both internally and externally.

• Customer-oriented and commercially focused.

• Strategic thinker with a forward-looking approach.

• Relationship-driven with robust influencing abilities.

• Accountable and results-focused.

• Collaborative and capable of leading across various functions.

• Resilient, proactive, and solution-oriented.

• Willingness to travel nationwide.

🏝️ Benefits

• Performance-based bonus.

• Car allowance.

• Competitive pension scheme.

• Life insurance.

• Gym subsidy.

• Company health plan coverage.

• Attractive remuneration package.