Head of Service – Refrigeration

This is a fully remote position, open to applicants in Poland.

📋 Description

• Provide leadership for an exceptional service organization that emphasizes operational excellence, customer experience, revenue growth, and increased gross margins.

• Assume ownership of the local Service P&L, bearing full responsibility for both revenue and expenditures.

• Analyze monthly P&L outcomes and implement immediate corrective measures in collaboration with the Service Operations Lead.

• Lead the local Service Organization effectively.

• Regularly communicate results and centralized expectations to the local Service Team.

• Conduct monthly analyses of operational KPIs and initiate corrective actions during monthly reviews.

• Manage customer relationships adeptly.

• Oversee subcontractor management, including pricing, SLAs, capacity, qualifications, and EHS compliance.

• Implement and adhere to commercial and operational principles.

• Analyze key account data, such as sales and margin per customer/contract, and take necessary corrective actions.

• Adjust pricing of local contracts and labor rates in response to inflation and cost increases.

• Develop the Service Business strategically.

• Attract, hire, train, and develop field technicians with assistance from HR, service specialists, and CO2OLacademy.

• Review and enhance standard processes, including Certification L1–L3.

• Execute central initiatives and adhere to the CCR strategy.

• Participate in centrally organized reviews and calls, preparing and proposing corrective actions as required.

• Manage claims and disputes effectively.

⛳️ Requirements

• Comprehensive understanding of the P&L structure, spanning revenue to costs and absorption.

• Ability to influence the P&L using operational KPIs through targeted actions.

• Extensive knowledge of all Service KPIs and their interconnections and influences.

• Familiarity with all standard Service processes.

• Business acumen: understanding of market conditions, customer segments, sales potential, and competitive landscape.

• Comprehend customer needs and deliver expected services in alignment with financial objectives.

• Achieve positive results within established timelines.

• Drive change by leading by example, demanding results, and fostering a winning culture.

• Proactively take steps to enhance local performance and share best practices.

• Exceptional teamwork skills to cultivate a productive, positive, and inspiring environment.

• Strong communication and leadership abilities.

• Effective time management; persistent, target/result-oriented, flexible, and capable of working independently and collaboratively.

• Customer- and service-focused, demonstrating a high level of initiative and resilience.

• Advanced proficiency in the English language.

• Technical education in general management and leadership.

🏝️ Benefits

• Competitive salary: an attractive compensation package that reflects experience.

• A dynamic and inclusive work culture emphasizing innovation and collaboration.

• Opportunities for ongoing learning and career advancement within a global organization.

• Comprehensive benefits package.