Head of Service

This is a fully remote position, open to applicants in Poland.

📋 Description

• Take ownership of the local Service P&L, with complete accountability for both revenue and expenses.

• Conduct monthly P&L analysis and implement immediate actions as necessary, in coordination with the Service Operations Lead.

• Lead the Local Service Organization effectively.

• Regularly communicate results and central expectations to the local Service Team.

• Review operational KPIs on a monthly basis and initiate corrective measures as required.

• Cultivate and manage customer relationships.

• Oversee subcontractors, including pricing, SLAs, capacity, qualifications, and EHS.

• Implement and adhere to Commercial and Operational Principles.

• Analyze Key Account data, such as sales and margins per customer/contract, and take necessary corrective actions.

• Adjust pricing of local contracts and labor rates in response to inflation and cost increases.

• Drive the development of the Service Business.

• Attract, recruit, train, and develop field technicians with support from HR, service specialists, and CO2OLacademy.

• Review standard processes (Certification L1–L3) to ensure they are efficient and modify them as needed.

• Execute central initiatives and adhere to the CCR strategy.

• Participate in centrally organized reviews and calls; prepare and suggest corrective actions when necessary.

• Manage claims and disputes effectively.

⛳️ Requirements

• Comprehensive understanding of the P&L structure, encompassing revenue, costs, and absorption.

• Ability to influence the P&L using operational KPIs through specific actions.

• Extensive knowledge of all Service KPIs, understanding their interconnections and ways to influence them.

• Familiarity with all Service standard processes.

• Strong business judgment, with an understanding of market conditions, customer segments, sales potential, and competition.

• Ability to comprehend customer needs and deliver expected services in alignment with financial targets.

• Consistently achieve positive results within the established timeframe.

• Lead change by setting an example, demanding results, and fostering a winning culture.

• Proactively take steps to enhance local performance and share best practices.

• Expertise in teamwork, creating a productive, positive, and inspiring environment.

• Excellent communication and leadership abilities.

• Strong time management skills, ensuring activities are completed within deadlines while remaining persistent, target-focused, flexible, and capable of working both independently and collaboratively.

• Customer and service-oriented, displaying a high degree of initiative and resilience.

• Proficient in English at an advanced level.

• Educational background in Technical Education, general management, or leadership.

🏝️ Benefits

• Competitive Salary: Attractive compensation package that reflects experience.

• Dynamic and inclusive work culture emphasizing innovation and collaboration.

• Opportunities for ongoing learning and career growth within a global organization.

• Comprehensive benefits package.