Head of Revenue Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop, enhance, and scale the operational, data, and technology infrastructure across Sales, Marketing, Customer Success, Finance, and Partnerships.

• Collaborate directly with executive leadership to transform systems, billing infrastructure, reporting, and go-to-market strategy into a cohesive growth engine.

• Lead a Revenue Operations team comprising 2 direct reports.

• Oversee the architecture and implementation of the RevTech stack, which includes HubSpot and Chargebee.

• Manage lead management, funnel optimization, enablement and ramp processes, and AI deployment.

• Redesign the handoff from Sales to Onboarding to ensure accurate data transfer and context retention.

• Utilize AI to improve customer health scores and predictive signals for proactive engagement from Customer Success Managers.

• Revamp forecasting processes to achieve repeatable, data-driven revenue predictability.

• Create automation workflows that span Marketing, Sales, Customer Success, Finance, and Partnerships.

• Implement AI tools and automated knowledge systems to enhance operational efficiency.

• Design workflows for onboarding, coaching, and exception-based reporting to accelerate new-hire ramp time.

• Collaborate with Sales leadership on compensation strategies and team placements.

• Identify pipeline leaks and conversion bottlenecks across various channels.

• Construct executive dashboards, predictive analytics, and automated reporting systems.

• Establish standards for data capture, structure, governance, CRM hygiene, billing accuracy, reporting integrity, and cross-system interoperability.

• Mentor, hire, and lead a team of 2 direct reports.

• Work in partnership with Sales, Marketing, Customer Success, Finance, Product, and Executive Leadership on product-led growth, upgrade paths, monetization, and go-to-market infrastructure.

⛳️ Requirements

• 5–8+ years of experience in Revenue Operations, Sales Operations, GTM Systems, or Revenue Enablement.

• Demonstrated experience leading teams or spearheading major strategic initiatives in high-growth settings.

• Extensive expertise in configuring and managing HubSpot or Salesforce.

• Significant experience with billing and subscription management platforms like Chargebee.

• Background in operational architecture.

• Proven success in redesigning sales forecasting models and managing Sales-to-Onboarding/Customer Success handoffs.

• Practical experience in implementing contemporary automation tools and deploying AI solutions for operational efficiency, intelligent routing, or health scoring.

• Experience with ownership, measurement, or impact on new-hire ramp time and onboarding results.

• Strong analytical skills with experience in querying raw data, developing forecasting models, and creating dashboards for boards/executives.

• Proficiency in SQL, BI tools, or advanced analytics platforms.

• Established track record of evaluating, consolidating, or replacing significant go-to-market and business software platforms.

• Nice to have: experience integrating RevTech stacks, customer databases, or billing infrastructure post-acquisition.

• Nice to have: hands-on experience with Chargebee, subscription management, and revenue recognition workflows.

• Nice to have: experience in supporting product-led growth initiatives, automated upgrade paths, and expansion loops.

• Nice to have: background in supporting SMB, Mid-Market, and Enterprise segments.

• Nice to have: knowledge of marketing attribution models and demand generation technology stacks.

🏝️ Benefits

• 100% remote work environment.

• Medical, Dental, and Vision insurance available within 30 days (100% employer-paid medical).

• Equity package.

• Flexible PTO with a minimum of 15 days.

• Generous Parental Leave.

• Options for FSA and HSA.

• 401(k) plan.

• Growth & Wellness Stipend.

• Flexible work arrangements.

• Opportunities to enhance skills and engage in career-defining challenges.