Head of Revenue Operations

This is a fully remote position, open to applicants in Cyprus, +4 more countries.

📋 Description

• Take full responsibility for the operational performance of all direct revenue streams, comprising Sales, VIP, and Retention.

• Coordinate priorities, customer segmentation, and execution strategies in collaboration with business owners.

• Develop scalable commercial processes and operational standards across various teams.

• Track channel performance and pinpoint opportunities to enhance revenue and operational effectiveness.

• Foster revenue growth through cross-selling and upselling strategies within the GoMining ecosystem.

• Launch promotional campaigns, commercial initiatives, and growth programs in partnership with Marketing and Product teams.

• Evaluate the effectiveness and ROI of all commercial undertakings.

• Enhance conversion rates, retention, and customer lifetime value.

• Manage unit economics across all commercial channels.

• Set profitability targets, expenditure guidelines, and commercial KPIs.

• Oversee discount policies, promotional mechanics, and OTC commercial terms.

• Examine channel profitability and suggest enhancements to optimize margins.

• Create reporting frameworks and dashboards to assess commercial performance.

• Collaborate with Analytics, Finance, Product, and Marketing teams to facilitate data-driven decision-making.

• Deliver business insights and recommendations to executive leadership.

• Promote ongoing improvement of commercial operations and revenue processes.

⛳️ Requirements

• A minimum of 7 years of experience in Revenue Operations, Commercial Operations, Sales Operations, Business Operations, or a comparable leadership position.

• Background in fintech, payments, SaaS, crypto, or other transaction-focused industries.

• In-depth knowledge of revenue management, unit economics, pricing, and commercial performance.

• Experience collaborating closely with Sales, Customer Success, VIP, Retention, and Marketing teams.

• Demonstrated experience in establishing reporting frameworks and operational processes.

• Strong analytical capabilities with a solid understanding of business metrics and financial performance.

• Experience leading cross-functional initiatives and influencing senior stakeholders.

• Exceptional communication and leadership abilities.

• Proficiency in English.

• Nice to have: Experience in crypto, Bitcoin, Web3, or digital assets.

• Nice to have: Familiarity with CRM, loyalty, or VIP programs.

• Nice to have: Experience managing pricing strategies, discount policies, or OTC operations.

• Nice to have: Knowledge of BI tools such as Tableau, Power BI, Looker, or similar.

🏝️ Benefits

• Professional development: support for courses, conferences, and English language learning (up to 100% coverage).

• Work-life balance: remote or hybrid options with flexible hours across international teams.

• Paid time off: up to 20 vacation days + 8 company holidays + 5 personal days annually.

• Recognition initiatives: structured performance evaluations and team awards.

• Team culture: retreats in international destinations (for instance, company accommodations in Cyprus).