Revenue Operations Manager

This is a fully remote position, open to applicants in Alabama, +1 more state.

📋 Description

• Drive sustainable growth by implementing scalable processes and best practices throughout the complete Marketing and Sales Operations cycle.

• Act as the subject matter expert and primary contact for Salesforce, HubSpot, and integrated technology components.

• Coordinate digital marketing acquisition and nurturing programs in collaboration with Demand and Lead Generation.

• Create and manage user access profiles, permissions, Single Sign-On (SSO), two-factor authentication, IP whitelisting, record ownership, and account access.

• Develop and uphold reporting and dashboards that reflect Marketing and Sales metrics and business impact.

• Analyze Marketing and Sales data to identify and recommend optimization strategies.

• Provide training and create documentation for accurate data entry into Salesforce and associated systems.

• Prepare and upload data into Salesforce using Data Loader and other third-party tools.

• Implement new system functionalities, including custom objects, formulas, triggers, and workflows.

• Create training materials and instruct users on report creation and modification.

• Troubleshoot issues related to email campaigns, workflows, approval cycles, and autoresponders.

• Monitor and maintain database integrity, contact lists, and new data acquisitions.

• Assess technologies and add-on applications to enhance Marketing and Sales performance.

• Standardize, streamline, and automate processes for employee collaboration.

• Educate Marketing and Sales teams on CRM and MarTech platforms.

• Supervise the implementation and deployment of Salesforce modules, including Salesforce Agentforce.

• Manage Kenco’s third-party Salesforce Managed Services Provider.

• Be prepared to travel approximately 25% of the time or less.

⛳️ Requirements

• A Bachelor’s degree in Business, Marketing, or a related field, or equivalent years of experience is required.

• Equivalent years of experience are defined as one year of professional experience for each year of college requested.

• 6–8 years of experience as an administrator of a system within Sales and Marketing is required; specific experience with Salesforce is preferred.

• Salesforce.com Admin certifications (ADM201 and ADM211) are preferred.

• Proficiency in Marketing Automation Software, preferably HubSpot.

• Ability to translate business needs into suitable requirements and support those processes to meet end-user satisfaction.

• Capability to create and document workflows, custom views, formula fields, and other intermediate-level content.

• Strong analytical skills, with the ability to extract insights and intelligence from marketing data.

• Excellent verbal and written communication skills are required.

• Proficient in data analysis, reporting, and making strategic recommendations based on data and trends.

• Strong skills in the Microsoft Office Suite are required.

• Ability to work effectively with data integration.

• High attention to detail and self-motivated.

🏝️ Benefits

• Medical insurance, including HSA, HRA, and FSA accounts.

• Supplemental insurance options, including critical illness, hospital indemnity, and accidental injury.

• Dental Insurance.

• Vision Insurance.

• Basic Life and Supplemental Life Insurance.

• Short-Term and Long-Term Disability coverage.

• Paid Parental Leave.

• 401(k) plan.

• Approximately 2 weeks of Paid Time Off (accrual starts on Day 1 of employment).

• Employer-Paid Holidays - 10 days.