Head of Recoveries

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take responsibility for the operational effectiveness of the Recoveries function while translating commercial strategies and goals into a definitive delivery plan and operational framework.

• Oversee the uninsured loss recovery (ULR) service, enhancing efficiency, productivity, quality, recovery prospects, and cash flow acceleration.

• Optimize recovery potential and success rates, ensuring that recoverable claims are promptly identified, pursued, and settled.

• Foster continuous improvement by streamlining processes, eliminating waste, and facilitating automation through software development and technological advancements.

• Establish and monitor quality benchmarks while instilling a culture of getting it right the first time.

• Decrease the recoveries ledger and aged backlog, while expediting days-to-payment and cash flow.

• Engage and negotiate with insurers and claims handling firms, personally managing complex, high-value, or escalated issues.

• Deliver operational MI, insights, and recommendations to the Third Party Claims Director.

• Set, track, and report on operational KPIs, including recovery success, leakage, productivity, days-to-payment, quality, and billing conversion.

• Lead, coach, and develop Recoveries Managers and their teams, while managing their performance.

• Participate in customer performance review meetings and cultivate robust operational relationships.

• Work collaboratively with Finance, Contact Centre, Third Party Intervention, People, and Implementation functions.

• Direct resource and capacity planning, while fostering the development of multiskilled team members.

• Ensure adherence to regulatory, contractual, and compliance obligations.

• Oversee recruitment, onboarding, engagement, and development initiatives for the function.

• Address performance, behavioral, and attendance issues in partnership with the People Team.

• Contribute to cross-departmental projects in response to business requirements.

⛳️ Requirements

• Demonstrable experience in leading the operational execution of a recoveries, subrogation, credit control, or claims function, preferably in a motor claims, insurance, or legal/recoveries context.

• Proven track record of enhancing operational performance, efficiency, and quality improvements that yield measurable outcomes.

• Experience in leading, developing, and coaching high-performing teams, including the management of team leaders or managers.

• Strong negotiation and influencing capabilities, with a background in dealing with insurers, solicitors, and customer stakeholders.

• Proficient in analyzing data and MI to uncover opportunities, resolve issues, and promote continuous enhancement.

• Exceptional verbal and written communication skills.

• Comfortable working in a dynamic, fast-paced environment and adept at leading change.

• Strong proponent of the Group values.

• Capable of meeting regulatory, contractual, and compliance standards.

• Up-to-date knowledge of relevant regulatory and compliance requirements.

🏝️ Benefits

• 33 days of annual leave, inclusive of bank holidays.

• Personal health cash plan – reimburse costs for everyday healthcare such as dental and optical check-ups.

• Enhanced pay for maternity, paternity, adoption, and shared parental leave.

• Life assurance equivalent to three times your basic salary.

• Complimentary breakfasts and fresh fruit.

• A birthday surprise for all employees.

• Ongoing feedback and career development opportunities.

• Team-building events and company-wide celebrations.

• A supportive culture and the necessary tools to perform at your best.