Head of Quality Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Take responsibility for maintaining the quality standards across all data operations, including quality benchmarks, calibration, consistency, and timely dataset delivery.

• Develop a structured quality review system categorized by language and region.

• Conduct audits and reviews of quality across various languages while ensuring global calibration uniformity.

• Manage quality in languages not spoken by the role-holder using native-speaker deliverables and cross-language gold sets.

• Strategically plan capacity in response to production increases.

• Oversee the sourcing of contingent workforce across multiple countries.

• Create and maintain dashboards for quality, throughput, and cost-effectiveness.

• Report directly to the Head of Operations.

• Ensure quality support for every dataset produced by David AI, encompassing conversational, TTS, and transcription data.

⛳️ Requirements

• 7 to 10+ years of experience in operations.

• At least 3+ years in senior leadership positions.

• Proven experience in managing quality operations for extensive contingent workforce networks across various countries.

• Expertise in maintaining quality at scale, which includes calibration, capacity planning, and budget efficiency.

• Experience in developing quality systems from tools to contingent workforce sourcing at scale.

• Background in speech, audio, or linguistic data is highly advantageous.

• Must reside in the United States.

• Legal authorization to work in the United States is mandatory.

• LinkedIn Profile URL must be included in the application.

• Resume is required as part of the application process.

🏝️ Benefits

• Equity.

• Compensation is based on job-related skills, experience, location, and relevant education or training.