Head of Product – Document Processing

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify lending segments that align best with institution size, lending model, workflow maturity, and operational challenges.

• Assess initial customer usage to uncover valuable workflows and alternative solutions.

• Analyze deal histories, renewals, and stalled opportunities to pinpoint buying triggers, areas of hesitation, and product deficiencies.

• Develop a data-informed perspective on Lending traction and determine key workflows for achieving product-market fit.

• Formulate the Lending strategy narrative, highlighting target customers, priority issues, and committed outcomes.

• Establish and promote product-market-fit indicators across Product, Customer Success, and Sales teams.

• Position Lending in comparison to manual processes, LOS add-ons, and BPO/consultants.

• Collaborate with Product Marketing on communication strategies and discovery processes.

• Shape the roadmap in accordance with the selected ideal customer profile while addressing critical workflow, data handoff, configuration, and dependency issues.

• Define and evaluate the initial 90-day value plan in partnership with Customer Success and Implementation teams.

• Gather implementation evidence including time to value, iteration cycles, customer satisfaction, and referenceability.

• Maintain a proactive roadmap and assess expansion opportunities driven by customer demand.

• Collaborate with Revenue leadership to align on commercial expectations and pipeline assumptions.

• Act as the primary voice for the Lending product line, steering its development into a scalable growth engine.

⛳️ Requirements

• Possesses an understanding of how lenders manage workflows, risk, and compliance.

• Translates lender insights into a structured strategy for achieving product-market fit.

• Distinguishes genuine traction from noise by analyzing customer behavior, adoption trends, and deal signals.

• Develops straightforward metrics to monitor progress towards product-market fit.

• Engages extensively with lenders to identify operational needs and translate them into product decisions.

• Builds strong relationships with Product, Engineering, Marketing, Sales, and Customer Success teams.

• Ensures team alignment on priorities through clear, evidence-based leadership.

• Converts strategy into deliberate workflow depth and dependable execution.

• Clearly communicates the Lending strategy to lenders, internal teams, and executives.

• Proven ability to establish a lending-market perspective, define an Ideal Customer Profile (ICP), shape product strategy, and validate consistent value delivery.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work options.

• Opportunities for professional development and career advancement.

• Supportive and inclusive company culture.