Head of People

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of talent acquisition, culture, and recruitment throughout the organization as an executive partner to the co-founders.

• Build and lead a team of at least two recruiters responsible for both technical/senior positions and high-volume customer service roles.

• Initially conduct searches personally and potentially take on hands-on recruitment for executive roles later on.

• Aim to expand the company to around 150–160 employees by the end of 2027, adding 12–20 non-representative positions and 25–30 representatives.

• Manage recruitment using metrics such as pass-through rates and time-to-hire.

• Assess post-hire quality, retention rates, and employee performance.

• Ensure that hiring strategies are in line with the company's goals, mission, and potential for employee growth.

• Act as the primary advocate for company culture alongside the co-founders.

• Define the mission, organizational context, performance evaluations, and the significance of employees’ contributions.

• Retain top talent through defined scope, authority, support, and growth opportunities.

• Conduct quarterly talent reviews with each leader.

• Monitor regretted and non-regretted attrition across teams.

• Coach managers on providing feedback, setting expectations, creating performance plans, and managing documented exits.

• Challenge leadership on recruitment quality, underperformance, and tough personnel decisions.

• Foster culture across a globally distributed and remote workforce.

• Collaborate with the executive team to strengthen leadership capabilities.

• Align leadership on departmental stages, priorities, and cross-functional requirements.

• Develop and enhance four annual offsite meetings.

• Ensure effective onboarding processes, particularly for new leaders.

• Establish scalable systems for leveling, compensation, performance evaluations, and fair, predictable separations.

• Oversee recruiters, executive assistants, and a fractional HR Business Partner.

• Report directly to co-founder Ellie Lasater-Guttmann and participate on the leadership team.

⛳️ Requirements

• 8+ years of experience in people leadership.

• Experience at the executive table in a company with over 250 individuals.

• Have taken ownership of talent and culture rather than just managing them.

• Ability to identify exceptional talent and articulate what makes it stand out.

• Personally recruited outstanding candidates that other companies struggled to attract.

• Well-connected and capable of delivering world-class hiring results.

• Experience in hiring and supervising recruiters.

• Proven experience in fostering and maintaining a strong company culture.

• Direct, assertive, and comfortable in challenging co-founders as an equal.

• Strategic and systematic as an executive; not merely an HR business partner.

• Experience in designing compensation structures.

• Experience in mentoring first-time managers into effective leaders.

• Experience ensuring that exits are handled fairly and swiftly.

🏝️ Benefits

• Opportunity for distributed international and remote work.

• Four typically international offsite meetings each year.

• Direct collaboration with co-founders and a position on the leadership team.

• Chance to influence compensation, leadership, performance, retention, culture, and recruitment frameworks.

• Work in a fast-growing, YC-backed company setting.

• Emphasis on curiosity, a bias toward action, and a founder's mindset.