Head of Operations – Digital Marketing Agency

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Provide operational insights and recommendations that contribute to the long-term strategy of the company.

• Convert strategic objectives into actionable plans for the operations team.

• Oversee daily operational tasks across various departments.

• Track performance metrics and ensure that operational goals align with the company's objectives.

• Address operational issues and manage the allocation of resources effectively.

• Detect workflow inefficiencies and implement enhancements for productivity and cost-effectiveness.

• Work collaboratively across departments to optimize operations and eliminate redundancies.

• Champion the use of tools and technologies that improve operational efficiency and reporting.

• Establish, assess, and revise standardized processes, procedures, and policies.

• Ensure that employees receive training on operational guidelines.

• Supervise production teams and processes to fulfill client requirements and uphold quality standards.

• Oversee production schedules to guarantee timely delivery.

• Implement quality control measures and utilize client feedback to enhance satisfaction.

• Act as a liaison between production teams and clients to resolve issues effectively.

• Recruit, mentor, and nurture operations teams.

• Promote accountability, collaboration, innovation, and a results-driven mindset.

• Provide constructive feedback, coaching, and opportunities for professional development.

• Monitor key performance indicators (KPIs) and prepare performance reports for the executive team.

• Leverage data-driven insights to inform decision-making and strategic planning.

• Identify operational risks, implement mitigation strategies, and ensure compliance with regulations.

• Maintain and enforce safety standards throughout operations.

• Collaborate with finance, marketing, sales, and other departments.

• Facilitate communication and coordination across functions.

• Develop and manage operational budgets while controlling expenses.

• Drive ongoing improvement and keep abreast of industry trends and emerging technologies.

• Allocate approximately 50% of time to client management, 20% to internal management, and 30% to new sales initiatives.

⛳️ Requirements

• Prior experience at a digital marketing agency is essential.

• A minimum of 3–5 years of demonstrated experience in a digital marketing agency environment, ideally with clients in home improvement or contracting.

• Leadership experience in production, operations, project management, or service delivery is required.

• Proven ability to manage multidisciplinary teams, multiple client projects, production schedules, and team capacity.

• Experience in developing scalable workflows, quality-control processes, performance metrics, and operational improvement initiatives.

• Familiarity with managing departmental budgets, labor costs, resource allocation, utilization, and production profitability.

• A bachelor’s degree in business administration, operations management, project management, marketing, or a related field is required.

• Knowledge of SEO, paid advertising, website development, reporting, and automation is preferred.

• Experience managing remote or internationally distributed teams is a plus.

• Proficiency in project management, workflow, and reporting platforms is needed.

• Familiarity with process documentation, artificial intelligence, automation tools, or relevant project management and operations certifications is advantageous.

• Availability to work Monday to Friday from 8 AM to 5 PM CST is necessary.

• A stable internet connection and the ability to record a clear Loom video for the application process are required.

🏝️ Benefits

• Direct relationships with clients and autonomy in managing client-related matters.

• Flexibility to work remotely: this is a fully remote position.

• Opportunities for growth with significant potential for advancement.

• A culture driven by values centered on Ownership, Continuous Improvement, Adaptability, and Drive.

• A collaborative, supportive, and inclusive team environment.

• Vacation leave and holidays determined by client needs.

• Payment processing managed by clients; salaries are paid directly to workers.

• A Loom video application process with guidance for interviews.