Head of Operations

This is a fully remote position, open to applicants in Colombia, +2 more countries.

📋 Description

• Take charge of comprehensive supply chain operations, encompassing demand forecasting, inventory management, purchase order processing, and replenishment.

• Develop and sustain inventory forecasting systems to avert stockouts and surplus inventory.

• Manage 3PL partnerships and fulfillment operations as order volumes increase.

• Enhance production planning to minimize manufacturing lead times.

• Identify, assess, and onboard supplement manufacturers throughout the US and China.

• Negotiate pricing, payment terms, and production agreements with manufacturers.

• Optimize cost of goods sold (COGS) while ensuring product quality is maintained.

• Foster supplier relationships and establish manufacturing partnerships.

• Ensure that manufacturing partners comply with supplement industry standards and regulatory requirements.

• Supervise Certificates of Analysis (COAs), certifications, cGMP documentation, and quality assurance processes.

• Implement quality control procedures to reduce defects, compliance risks, and product recalls.

• Ensure manufacturing and labeling adhere to pertinent US regulatory standards.

• Lead operational readiness for the launch of new products and SKUs.

• Coordinate the requirements for packaging, manufacturing, inventory, and fulfillment.

• Supervise the Head of Customer Support and scale customer support operations effectively.

• Monitor and enhance processes related to returns, refunds, and payment chargebacks.

• Audit expenses related to agencies, software, and third-party vendors.

• Oversee vendor contracts, commercial agreements, and operational legal issues.

• Coordinate initiatives for brand protection against counterfeit products and unauthorized copies.

• Develop scalable standard operating procedures (SOPs), workflows, reporting structures, dashboards, and operational key performance indicators (KPIs).

• Lead cross-functional execution and build the operations team.

• Report directly to the Founder as the senior operational leader.

• Within the first 90 days, assume responsibility for daily operations, enhance forecasting, establish KPIs, reduce COGS, improve supplier terms, decrease lead times, minimize returns and chargebacks, audit expenses, and create scalable processes.

⛳️ Requirements

• Extensive experience leading operations at rapidly growing DTC brands, preferably those generating multiple eight-figure or nine-figure annual revenues.

• Direct experience in the supplement, nutraceutical, or wellness sector, with a solid understanding of manufacturing, quality assurance, and regulatory compliance.

• Proven track record in managing end-to-end supply chain operations, including demand forecasting, inventory control, purchase orders, and oversight of 3PL.

• Demonstrated experience in sourcing and negotiating with manufacturers, particularly in the US and China.

• Strong understanding of supplement manufacturing requirements, including COAs, cGMP standards, certifications, and quality control procedures.

• Experience in managing customer support operations and enhancing returns, refunds, and chargeback performance.

• Previous experience in leading teams and managing other functional leaders.

• Excellent negotiation skills with a history of reducing operational costs.

• Ability to work independently, make decisions, and take responsibility without the need for constant guidance.

• Prior experience as a Head of Operations or a similar senior operational leadership role.

• Experience scaling a DTC subscription business during rapid growth phases.

• Financial and commercial acumen, including budgeting, cost management, and understanding unit economics.

• Experience in implementing AI-powered dashboards, automation, and operational reporting systems.

• Experience in building operational teams and infrastructure in an early-stage environment.

🏝️ Benefits

• Competitive salary, with flexibility for outstanding candidates.

• Full-time remote position available to candidates globally.

• Substantial performance-based incentives linked to key operational metrics.

• Opportunity for future equity participation, contingent upon performance review and a defined roadmap.

• Become part of a lean, agile team where decisions are made swiftly and ideas are executed without unnecessary bureaucracy.