Head of Marketplace

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the marketplace that connects first responders with coaches who have firsthand experience in the field.

• Strategize marketplace supply and demand, taking into account the hiring needs of coaches and geographic coverage.

• Recognize areas of undersupply and anticipate future oversupply.

• Define and take ownership of marketplace performance metrics.

• Ensure visibility of marketplace performance to the Customer Success team.

• Collaborate with Customer Success to enhance and expand marketplace initiatives.

• Manage company data, metrics, dashboards, and reporting for investors and customers.

• Direct product analytics and foster trust in data accuracy.

• Lead the BizOps team and establish the company's operational rhythm.

• Create transparency around quarterly objectives and priorities.

• Set strategic priorities, recruit team members, and uphold standards.

• Provide the Go-To-Market team with supply and cost insights for pricing strategies.

• Supply Marketing with necessary inputs for launch readiness.

• Deliver engagement data to Customer Success to facilitate renewals.

• Collaborate with Coaching, Product, Marketing, Customer Success, sales, and other stakeholders.

• Report directly to the CEO.

⛳️ Requirements

• Proven experience in scaling a provider network or managing marketplace operations within a telehealth or care marketplace.

• Experience working with both independent (1099) and employed (W-2) providers.

• A track record of enhancing time to first appointment, match rates, and provider utilization.

• Proficient with data models and capable of conveying complex data in simple terms.

• Skilled in making decisions with incomplete information and adapting swiftly based on data insights.

• Preference for taking ownership rather than merely overseeing tasks.

• Strong dedication to supporting first responders and their families.

• Willingness to travel to Carlsbad, California, and other customer departments as necessary.

🏝️ Benefits

• Comprehensive medical, dental, vision, life, and disability insurance for you and your family.

• Flexible Paid Time Off (PTO).

• Competitive salary.

• Meaningful equity opportunities.

• 401(k) plan with company matching.

• Unlimited access to the Sharp Performance platform and coaches.

• Remote work options available within the United States.