Head of Global Office Services and Support

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Develop and implement a scalable global office framework that facilitates distributed collaboration, enhances productivity, and ensures compliance.

• Supervise and optimize IT platforms, knowledge management systems, project management tools, and other operational infrastructures.

• Manage relationships with vendors and service providers.

• Establish and maintain standards for remote collaboration.

• Provide timely support to staff across IT, processes, and engagement initiatives.

• Collaborate with HR, Finance, and Governance, Risk & Compliance teams to enhance staff experience and promote cross-functional teamwork.

• Utilize data, feedback, and research to enhance remote operations, workflows, automations, and innovations such as AI.

• Oversee the design and execution of global in-person events, including requirements gathering and budget management.

• Lead, mentor, and develop the GLOSS team.

• Support engagement systems and content governance for the GLOSS initiative.

⛳️ Requirements

• Proven experience in business operations, process design, or remote workplace infrastructure, preferably in a global or remote-first setting.

• Strong abilities in modeling, analysis, and data-driven decision-making.

• In-depth knowledge of SaaS platforms, remote end-user IT services, digital collaboration tools, and integration of business systems.

• Demonstrated capability to balance immediate staff requirements with long-term improvements.

• Experience in designing and implementing scalable systems and workflows as organizations experience significant growth.

• Exceptional communication, interpersonal, and cross-cultural competencies.

• Ability to work inclusively within diverse teams and contexts.

• Comfortable functioning in a high-autonomy, remote-first work environment.

• Initiative and accountability towards shared objectives.

• Must be at least 18 years of age.

🏝️ Benefits

• Flexible working hours throughout the week.

• Approximately 40-hour full-time work week.

• Remote-first working environment.

• Opportunities for global in-person gatherings.

• Support for professional development and growth.

• A supportive, mission-driven team.

• High levels of ownership and accountability.

• Team leads prioritize wellbeing, development, and focus.

• Equal opportunity employment.