Head of Customer Success – Commercial Operations, AI-Driven

This is a fully remote position, open to applicants in Spain.

📋 Description

• Lead, develop, and expand high-performing international Customer Success teams.

• Drive customer adoption, enhance retention, promote recurring revenue growth, and boost commercial performance.

• Transform business operations through AI, automation, and innovative methodologies.

• Optimize customer lifecycle management, commercial processes, and CRM effectiveness.

• Foster a performance-oriented culture centered on accountability, measurable outcomes, and continuous improvement.

• Collaborate with commercial, product, and technology teams to accelerate growth and scalability.

• Shape commercial operations and spearhead business transformation.

• If desired, submit a brief video explaining why you would be an ideal candidate.

⛳️ Requirements

• Proven experience in transforming Customer Success organizations.

• Demonstrated ability to accelerate commercial performance.

• Practical experience utilizing AI to achieve operational excellence.

• Experience in leading, developing, and scaling international Customer Success teams.

• Proven success in enhancing customer retention, revenue, and operational performance in B2B SaaS, ideally within value-enhancing solutions.

• Significant, quantifiable achievements in transforming and scaling Customer Success organizations.

• Strong hands-on leadership skills with experience managing international teams.

• Expertise in AI and automation with a successful track record of implementing business solutions.

• An entrepreneurial, commercially driven, and execution-focused mindset.

• Strong analytical skills.

• Understanding of SaaS business models and CRM expertise.

• Fluent in English; proficiency in additional languages is a plus.

🏝️ Benefits

• Work in an international technology company environment.

• Opportunity to shape commercial operations and lead transformation initiatives.

• Make a direct impact on business performance.

• Collaborate with an international team.

• Commitment to equality of opportunity for all employees.