Head of Creative Operations

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop and manage Brainrider's comprehensive creative delivery model across various clients and partner studios.

• Create workflows that encompass intake and scoping through to briefing, production, review, quality assurance, and final delivery.

• Define roles, responsibilities, handoffs, and review stages involving both Brainrider and its studio partners.

• Identify operational gaps and bottlenecks, and formulate scalable solutions to address them.

• Produce playbooks, templates, and documentation that promote consistent operational practices.

• Generate operational reports and metrics to assess capacity, efficiency, delivery performance, and areas for improvement.

• Evaluate tools, technologies, and AI-enabled workflows that enhance creative delivery.

• Create onboarding processes for new studio partners, ensuring alignment with Brainrider's protocols and client expectations.

• Assess the capabilities of studios and determine appropriate work routing.

• Share insights and best practices throughout the studio network.

• Cultivate relationships with studio leadership as a senior operational contact.

• Develop scalable resourcing strategies across the studio ecosystem.

• Collaborate with account and project teams to select studios, structure teams, and determine seniority levels.

• Supervise complex or high-risk projects and identify potential delivery risks.

• Address operational challenges proactively to prevent client impact.

• Balance quality, speed, capacity, and commercial factors when making resourcing decisions.

• Establish production quality assurance processes across partner studios.

• Promote accountability, responsiveness, and continuous improvement within the team.

• Assist in defining production roles and responsibilities as Brainrider expands.

• Offer guidance on resourcing decisions across a variety of projects and clients.

⛳️ Requirements

• Extensive experience in creative operations, agency operations, integrated production, or leading creative projects.

• Proven track record in managing complex creative programs across multiple brands or clients.

• Experience in building production systems rather than merely executing projects.

• Strong understanding of creative workflows from initial briefing to final delivery.

• Experience collaborating with distributed teams, freelancers, or partner agencies.

• Outstanding client communication and relationship management capabilities.

• Excellent organizational skills and the ability to juggle multiple priorities effectively.

• An entrepreneurial mindset paired with enthusiasm for contributing to a growing business.

🏝️ Benefits

• Opportunity to work in a dynamic and creative environment.

• Collaborate with talented professionals across various studios.

• Potential for professional growth and development within the organization.