Head of Content Quality

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Lead and cultivate the Content Quality Operations division, which encompasses Content Sufficiency, Profile Moderation, Client Protection, and Quality Compliance teams.

• Ensure an adequate volume and high standard of content across all markets.

• Propel ongoing enhancements in content quality, moderation precision, and customer protection processes.

• Take ownership of departmental KPIs, track performance, and execute initiatives aimed at improving operational and business outcomes.

• Streamline processes, enhance automation, and boost operational efficiency.

• Collaborate with cross-functional stakeholders to ensure alignment of Content Quality Operations with organizational goals.

• Mentor managers and foster a high-performing, accountable team culture.

⛳️ Requirements

• Lead and advance Content Quality Operations, focusing on Content Sufficiency, Profile Moderation, Client Protection, and Quality Compliance.

• Ensure excellence in content quality, moderation precision, client protection, and operational effectiveness across all markets.

• Take ownership of and enhance departmental KPIs and overall business performance.

• Streamline processes and boost automation.

• Align operations with the overarching objectives of cross-functional teams within the company.

• Mentor managers while nurturing a high-performing, accountable team culture.

🏝️ Benefits

• REMOTE OPPORTUNITY to work full-time.

• 28 calendar days of vacation per year.

• 7 wellness days annually.

• Bonuses of up to $5000 for successfully recommending candidates for positions within the company.

• 50% reimbursement for professional training, international conferences, and meetings.

• Corporate discount for English lessons.

• Health benefits, including up to $1,000 gross per year for self-purchased health insurance or doctor’s fees if not eligible for corporate medical insurance.

• Equipped workplace with necessary tools provided in offices or co-working spaces.

• Reimbursement of workplace expenses up to $1,000 gross once every 3 years in alternate locations.

• An internal gamified gratitude system that allows for bonuses to be exchanged for merchandise, team-building activities, massage certificates, etc.