Head of Compliance Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and define one of Verista’s primary compliance service lines.

• Grow and enhance the service line by acquiring new clients and deepening relationships with existing ones.

• Act as a subject matter expert, leading the delivery and management of pharmaceutical and biotech projects.

• Establish service offerings and ensure sufficient coverage by Delivery Director SMEs.

• Align the go-to-market strategy with Client Services, Delivery, Sales, Marketing, and ELT.

• Oversee and manage the annual service-line P&L, revenue growth targets, margins, and EBITDA.

• Co-manage strategic account planning and execute expansion initiatives.

• Directly supervise 6–8+ Delivery Directors to support service-line growth and execution.

• Carry out technical project work as a subject matter expert, project leader, and/or project/program manager.

• Oversee daily activities of project personnel to achieve customer, sales, and delivery objectives.

• Maintain utilization targets through billable client engagements.

• Develop solutioning and delivery methodologies, including scalable managed-service offerings.

• Ensure that projects and processes align with organizational and customer policies and goals.

• Assist in lead generation, contract scoping and estimation, sales processes, and relationship building.

• Facilitate growth and strategic planning efforts across both existing and new clients.

• Provide input on marketing strategies, website content, and growth initiatives.

• Complete performance management plans and bi-annual evaluations for direct reports.

• Review recommendations for merit increases and bonuses.

• Collaborate with HR and leadership on career development and succession planning.

• Identify training needs and coordinate solutions with HR and Training.

• Offer cross-functional direction to employees, OEMs, contractors, and clients to achieve project goals and deadlines.

⛳️ Requirements

• Bachelor’s degree in a technical (STEM) field.

• Over 15 years of experience in a GMP regulated environment, with direct experience managing or leading relevant service line projects in the life sciences sector.

• More than 10 years of experience in professional services and consulting.

• At least 7 years of experience in professional services business development and client relations.

• In-depth knowledge of FDA regulations, ISPE guidelines, and ISO standards.

• Familiarity with GAMP5.

• Understanding of Good Documentation Practice (GDP) within a pharmaceutical context.

• Knowledge of ASTM-E2500.

• Familiarity with ISO 14971 risk management for medical devices.

• Knowledge of ISPE Applied Risk Management for C&Q.

• Understanding of ISPE's science- and risk-based approaches for facilities, systems, and equipment.

• Knowledge of ICH 8, 9, 10, and risk management/risk analysis tools.

• Comprehensive understanding of process systems, work processes, optimization techniques, risk management, and project management.

• Experience in a dynamic, high-growth, results-oriented organization.

• Proven ability to manage multiple projects exceeding $5 million.

• Previous supervisory experience managing a team of at least 20 individuals, including 3–5 direct reports.

• Capability to engage, interact, and present to C-level executives, project managers, plant engineers, supervisors, and operators.

• Proficient in strategic negotiation with clients and employees in high-pressure situations.

• Strong leadership skills, extensive practical validation knowledge, and a solid track record of timely project delivery, cost control, and customer satisfaction.

• Ability to provide practical guidance on industry standards and regulatory requirements.

• Intermediate to advanced skills in Word, Excel, and Project.

• Excellent English communication skills, both written and verbal.

• Ability to maintain composure in high-pressure client services projects.

• Willingness to travel regularly to client sites, including air and ground travel as well as overnight stays.

• Availability to work approximately 45–50 hours per week, including weekends when necessary.

• Must sign an Employment Agreement document.

🏝️ Benefits

• Competitive salary along with performance-based incentive programs.

• Company-sponsored Life, Short-Term, and Long-Term Disability Insurance.

• Comprehensive Medical, Dental, and Vision insurance.

• Flexible Spending Account (FSA), DCARE, and Commuter Benefits.

• Supplemental Life, Hospital, Critical Illness, and Legal Insurance.

• Health Savings Account (HSA).

• 401(k) Retirement Plan with Employer Matching benefits.

• Paid Time Off (with Rollover Option) and Holidays.

• Sick Time as needed.

• Tuition Reimbursement program.

• Team Social Activities (we emphasize fun!).

• Employee Recognition initiatives.

• Employee Referral Program.

• Paid Parental Leave and Bereavement support.

• Senior Leadership Incentive programs.

• Opportunities for growth in a fast-paced organization with a people-centric culture.