Head of Commercial Process Excellence

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify gaps in commercial processes spanning sales, business development, and deal execution.

• Develop exemplary workflows based on Lean principles and RLOS.

• Create and implement AI-driven workflows utilizing LLMs, automation, and AI-enhanced analytics.

• Minimize manual tasks in proposal creation, CRM maintenance, and documentation.

• Act as the commercial team's authority on practical applications of AI.

• Assess and suggest new AI tools for implementation.

• Manage standard work and SOPs throughout the commercial organization, ensuring governance, version control, and accessibility.

• Spearhead organizational change for process transformation, including alignment among collaborators, managing resistance, and planning for adoption.

• Design and deliver modular training tailored to specific roles.

• Oversee process alignment, identify deviations, and address gaps through coaching and refresher sessions.

• Keep a documented log of evolutionary changes.

• Conduct a formal continuous improvement cycle that includes process evaluations, retrospectives, and data-driven prioritization.

• Provide progress updates to the VP of GTM Operations.

⛳️ Requirements

• 7–10+ years of experience in commercial operations, GTM operations, or process excellence.

• Demonstrated experience in commercial operations, GTM operations, process excellence, or a closely related field.

• Practical experience in deploying AI tools, such as LLMs, automation platforms, and AI-assisted analytics, within a commercial or operational framework.

• Familiarity with Lean methodologies, including value stream mapping, standard work, root cause analysis, and PDCA, applied in commercial or non-manufacturing settings.

• Proven experience in developing SOPs and standard work documentation at an organizational level.

• Exceptional facilitation and training abilities.

• Strong analytical skills and the ability to leverage data for diagnosing process issues and assessing improvement results.

• Preferred: Experience in a PE-backed industrial, manufacturing, or multi-site commercial environment.

• Preferred: Lean Six Sigma certification (Green Belt or higher) or an equivalent continuous improvement credential.

• Preferred: Background in commercial operations or revenue operations in an engineering-focused B2B company.

• Preferred: Knowledge of CRM platforms, GTM Ops tools, and CLM systems.

• Preferred: Experience in developing AI-enhanced training or knowledge management systems.

• Preferred: Exposure to markets such as aerospace and defense, robotics and intelligent automation, life sciences, electrification, or energy and environmental solutions.

🏝️ Benefits

• Eligibility for annual incentive compensation.

• Eligibility for long-term incentives.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• Retirement benefits.

• Paid time off.

• A comprehensive benefits package.

• Employee shared ownership in the company.

• Financial rewards linked to company success.