Guidance Specialist, Clinical EAP Intake and Triage

This is a fully remote position, open to applicants in Idaho.

📋 Description

• Conduct clinical intakes to address client concerns via telephone.

• Direct clients to suitable resources, including therapists or counselors.

• Efficiently resolve issues and identify resources to guarantee a positive client experience and full satisfaction.

• Inform remote clients about available resources, eligibility criteria, and services offered.

• Ensure complete and accurate case documentation in the proprietary database.

• Carry out additional duties as assigned.

⛳️ Requirements

• A Bachelor's degree is required, ideally in Psychology, Social Work, or a related field in behavioral health or counseling.

• Outstanding communication abilities with a strong emphasis on customer service.

• Quick-thinking, energetic, and maintain a positive and professional demeanor.

• Proven multitasking and critical thinking capabilities.

• Experience in a social service, clinical, healthcare, or insurance setting.

• Preferred clinical assessment experience in mental health, chemical dependency, and crisis stabilization.

• Access to high-speed internet.

• A professional workspace that is free from distractions, disruptions, or external noise.

🏝️ Benefits

• Paid Time Off (PTO).

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) with matching contributions.

• Employee Assistance Program (EAP).

• Wellness program.

• Comprehensive benefits package.