Guest Services Coordinator

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Deliver exceptional service to both internal and external customers in the role of Guest Services Coordinator.

• Assist the Sales and Marketing teams by managing policies and qualifications.

• Allocate agents to guests for Hilton Grand Vacations vacation ownership sales presentations.

• Gather attendance information of Sales personnel each morning for tour assignment purposes.

• Prepare and sustain the daily sales rotation, making precise adjustments in accordance with tour guidelines.

• Validate guest tour qualifications using various resources.

• Reach out to guests at designated tour times and assist them with virtual tour setup.

• Ensure that tour emails are delivered, guests can log in successfully, and cameras are functioning properly.

• Update tours, identify available sales agents, confirm sales connections, and conduct warm transfers.

• Collaborate with management to recognize, investigate, and resolve issues related to guests, scheduling, gifting, and tour modifications.

• Adhere to required scripts while delivering exceptional customer service and hospitality.

• Accurately and promptly input information, ensuring the virtual front desk is adequately staffed.

• Confirm computer data entry and ensure timely receipt and distribution of reports.

• Attend mandatory team meetings and training sessions via camera.

• Engage in necessary skills assessments.

• Carry out additional duties as assigned.

⛳️ Requirements

• High School diploma or an equivalent level of experience.

• Ability to work a flexible schedule, including evenings, weekends, and holidays.

• Must reside within the United States.

• Previous experience in customer service is required.

• Experience in timeshare or hospitality is preferred but not mandatory.

• Excellent verbal and written communication skills.

• Strong technical proficiency to navigate multiple systems and windows simultaneously.

• Proficient in Microsoft Office applications, including Word, Excel, Outlook, and Teams.

• Self-motivated with effective time management abilities.

• Capable of working independently in a remote, work-from-home environment.

🏝️ Benefits

• Medical, Dental, and Vision insurance from Day One.

• 401k plan with company matching contributions.

• Life insurance coverage.

• Company stock purchase program.

• Team Member Travel Program offering discounted rates at properties worldwide.

• Generous Paid Time Off Program.

• Paid Sick Days.

• Team Member Recognition initiatives.

• Opportunities for learning and career advancement.

• DailyPay options.

• Work-life balance and family-friendly benefits.

• Reasonable accommodations for individuals with disabilities.