Guest Communications Coordinator

This is a fully remote position, open to applicants in India, +1 more country.

📋 Description

• Create, test, schedule, and distribute email, SMS, and app push campaigns in Klaviyo across all initiatives.

• Compose clear, on-brand emails, reminders, event updates, and reusable templates, including welcome series for Artist & Event Services.

• Review copy, confirm merge fields and active links, and meticulously check audience segmentation prior to launch.

• Serve as the primary contact for road teams outside of standard business hours.

• Prepare and send urgent email or SMS notifications for day-of-show changes or weather updates.

• Oversee Klaviyo for hard bounces, invalid addresses, suppressions, and unsubscribe compliance.

• Identify and report recurring data issues to program teams.

• Address outreach requests from Program Managers, Operations, and Ticketing.

• Keep requesting teams informed on send timelines and campaign progress.

• Monitor send volumes, turnaround times, and performance metrics.

• Optimize drafting and quality assurance workflows.

⛳️ Requirements

• 1–2 years of experience in email/SMS marketing, guest services, or customer communications, ideally within live events, hospitality, or entertainment.

• Exceptional fluency in written and spoken English.

• Superior proofreading abilities and a keen eye for detail.

• Familiarity with email service providers (ESPs) such as Klaviyo, Mailchimp, or comparable marketing automation tools.

• Proven track record of managing after-hours/weekend requests and selecting the appropriate communication channel under tight deadlines.

• Strong organizational skills to manage multiple simultaneous requests effectively.

• Experience with project management tools like Asana.

• Comfortable interpreting basic data, monitoring deliverability issues, and identifying campaign anomalies.

• Previous experience collaborating directly with tour management, road teams, or live event ticketing systems (preferred).

• Extensive knowledge of Klaviyo and advanced audience segmentation techniques (preferred).

🏝️ Benefits

• Front-row access to the boutique music, tour, and VIP hospitality sector.

• Collaborative work atmosphere with direct engagement with essential operations and management teams.

• High-visibility position with direct accountability for guest interactions and campaign performance.

• Fully remote working environment.