GTM Systems Engineer

This is a fully remote position, open to applicants in Australia.

📋 Description

• Design and enhance systems architecture to facilitate post-sales execution.

• Develop scalable workflows that differentiate data, business logic, and user experience.

• Minimize manual processes, fragmented ownership, and complexity in tooling.

• Set standards for reliability, maintainability, documentation, and visibility.

• Convert operational challenges into testable, adoptable, and improvable solutions.

• Align Customer Success priorities with scalable systems, workflows, and technical solutions.

• Advance customer objectives, success planning, account management, stakeholder engagement, risk workflows, business reviews, and renewal preparedness.

• Aid in demonstrating customer value and facilitate qualified expansion transitions.

• Collaborate with Customer Success, Learning Services, IPM, Data, and commercial teams.

• Provide specific support to existing operations as needed.

• Establish foundations for reporting, decision-making, and AI-enabled workflows.

• Develop and manage integrations using APIs, webhooks, workflow tools, and other technologies.

• Enhance data quality and accessibility of customer and revenue indicators.

• Create AI-enabled workflows for account comprehension, risk identification, renewal readiness, and customer signal response.

• Integrate AI capabilities with real-time business data and operational systems.

• Evaluate agent experiences aimed at reducing administrative tasks and enhancing post-sales decisions.

• Investigate AI-native operators in collaboration with CSMs, Customer Success leaders, and cross-functional teams.

• Assess the impact of automation on CSM capacity, signal quality, adoption, GRR, and retention outcomes.

⛳️ Requirements

• Background in GTM Engineering, Revenue Systems, Revenue Operations, Business Systems, or a related hands-on technical position.

• Experience in designing workflows, integrations, automations, or data solutions across business systems.

• Knowledge of post-sales processes, including customer value realization, health and risk assessment, renewal readiness, retention, and expansion.

• Familiarity with Salesforce or another core CRM or GTM platform.

• Previous experience with a Customer Success platform such as Gainsight, Totango, or ChurnZero is preferred but not mandatory.

• Practical knowledge of APIs, webhooks, automation tools, data modeling, SQL, scripting, or AI-enabled workflows is preferred but not mandatory.

• Capability to transition from vague business problems to functional solutions, test with users, and refine based on evidence.

• Excellent communication skills with the ability to collaborate across technical teams, Customer Success, and commercial stakeholders.

• Hands-on approach to testing, iteration, documentation, and adoption.

• Familiarity with all listed platforms is not expected; the ability to comprehend operational outcomes, learn systems swiftly, and apply suitable technology is essential.

🏝️ Benefits

• Annual bonus or commission plan.

• Employee Stock Option Plan.

• Public Holiday Swap.

• Fully remote work with team events and travel throughout the year.

• Wellbeing & Learning Days: an extra five days of paid leave per year.

• Learning Budget: $500 USD per financial year, plus access to an additional Career Growth Budget.

• WFH/Transport Budget: monthly allowance for internet/phone expenses or public transport.

• Home Office Setup Budget: one-time allowance for desk, chair, and/or monitor.

• Parental Leave: a minimum of 18 weeks paid parental leave for primary caregivers and 6 weeks for secondary caregivers.

• Access to counseling and wellbeing initiatives.